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In search of a better solution, the airline turned to PASSUR Aerospace, a provider of decision-support technologies for the aviation industry. In 2001 PASSUR began offering its own arrival estimates as a service called RightETA. This change allowed the company to be much faster and more precise with its promotions.
When Agile software development was born in 2001, it articulated a set of four critical principles to elevate the craft of software development and improve engineering and product manager motivation. Customer collaboration over contract negotiation. Responding to change over following a plan.
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