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People Are Irrational, But Teams Don't Have to Be

Harvard Business Review

These tendencies are common, yet when we make decisions intended to improve how effectively teams perform tasks, we regularly fail to account for them. But they didn't for the software-development team. This was brought home to me in my field research.

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How the Best Restaurants in the World Balance Innovation and Consistency

Harvard Business Review

For example, at The Fat Duck in the UK (which has had three Michelin stars since 2004, except in 2016 when it closed for refurbishment, and where I worked on the innovation side), cooking temperatures are systematically controlled to 0.1°C, This means achieving precise standardization and strong quality control.