Remove 2009 Remove Competition Remove Technical Support
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Morning Advantage: Disruptive Innovation Made Easy

Harvard Business Review

Take technology providers' technical support, with its long hold times "hopelessly complex interactions." If such radical price competition seems far-fetched, consider how smartphone and iPhone apps have cut the legs out from under numerous incumbents, like GPS manufacturers. To start, try eliminating customer pain points.

article thumbnail

Morning Advantage: Disruptive Innovation Made Easy

Harvard Business Review

Take technology providers' technical support, with its long hold times "hopelessly complex interactions." If such radical price competition seems far-fetched, consider how smartphone and iPhone apps have cut the legs out from under numerous incumbents, like GPS manufacturers. To start, try eliminating customer pain points.