2009 Disruption Technical Support 
Harvard Business Review
JUNE 7, 2012
Take technology providers' technical support, with its long hold times "hopelessly complex interactions." Incremental change doesn’t disrupt an industry; radical change does," they note. Growth in health care spending in the United States has slowed considerably since 2009. CONTRARY TO POPULAR BELIEF.
Harvard Business Review
JUNE 7, 2012
Take technology providers' technical support, with its long hold times "hopelessly complex interactions." Incremental change doesn’t disrupt an industry; radical change does," they note. Growth in health care spending in the United States has slowed considerably since 2009. CONTRARY TO POPULAR BELIEF.
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Harvard Business Review
OCTOBER 13, 2015
When his son, Hayden, was diagnosed with the disease, in 2009, Lane was a product manager at GE Energy. While technology is a huge enabler of this brand of disruption, it’s more about solving problems based on user need and moving away from assumptions based on what worked in the past.
Harvard Business Review
MAY 13, 2014
In 2009, GE’s transportation unit developed a new sodium battery for a hybrid engine for locomotives. It took the financial backing and technical support of GE and the support of CEO Jeff Immelt to nurture this business through numerous technical and business model changes.
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