Harvard Business Review
JUNE 7, 2012
Take technology providers' technical support, with its long hold times "hopelessly complex interactions." Growth in health care spending in the United States has slowed considerably since 2009. To start, try eliminating customer pain points. Is there something companies in your industry do that's just as stupid?
Harvard Business Review
JUNE 7, 2012
Take technology providers' technical support, with its long hold times "hopelessly complex interactions." Growth in health care spending in the United States has slowed considerably since 2009. To start, try eliminating customer pain points. Is there something companies in your industry do that's just as stupid?
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Harvard Business Review
OCTOBER 13, 2015
When his son, Hayden, was diagnosed with the disease, in 2009, Lane was a product manager at GE Energy. There are no warranties, and it’s not yet FDA-approved, and the technical support consists of a Facebook group. Without insulin, blood-sugar levels spike and the body can’t get the nourishment it needs to survive.
Harvard Business Review
MAY 13, 2014
In 2009, GE’s transportation unit developed a new sodium battery for a hybrid engine for locomotives. It took the financial backing and technical support of GE and the support of CEO Jeff Immelt to nurture this business through numerous technical and business model changes.
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