Harvard Business Review

JUNE 7, 2012

Take technology providers' technical support, with its long hold times "hopelessly complex interactions." for 2013, the fourth year in a row of relatively flat growth. PwC says four forces will continue to slow the rise in medical cost trend in 2013: 1. To start, try eliminating customer pain points.

Disruption 22

Disruption Technical Support Industry Competition 22

Harvard Business Review

JUNE 7, 2012

Take technology providers' technical support, with its long hold times "hopelessly complex interactions." for 2013, the fourth year in a row of relatively flat growth. PwC says four forces will continue to slow the rise in medical cost trend in 2013: 1. To start, try eliminating customer pain points.

Disruption 14

Disruption Technical Support Industry Competition 14

Harvard Business Review

JANUARY 23, 2015

Marissa Mayer’s move to ban working from home at Yahoo in 2013 caused a media firestorm over the costs and benefits of this rapidly growing practice. Examples include coding, technical support, telesales, and basic accounting.

Software Review 15

Software Review Technical Review Policies Technical Support 15

Harvard Business Review

APRIL 27, 2015

A witty comment or botched response on Twitter can travel to Facebook and even news websites in minutes (think of the Oreo tweet during the Superbowl blackout of 2013 ). A loyal customer who likes and follows a brand for engagement today may need technical support tomorrow. She is unlikely to go looking for the support account.

Company 15

Company Analysis Technical Support Engagement 15

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