Digital Transformation Combines Customer Experience and Operational Efficiency
Integrative Innovation
DECEMBER 13, 2017
In 2015 and 2017, research by Peter Weill and Stephanie L. Each pathway begins in the bottom-left quadrant ( Silos and Complexity ), and each involves significant organizational disruption: Pathway 1: Standardize first – moves enterprises from the Silos and Complexity quadrant to the Industrialized quadrant.
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