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10 CX and Customer Service Predictions for 2024 (Part 1)

Innovation Excellence

Generative AI has been around for a while. Then along came technologies like ChatGPT, which was introduced at the end of 2022. GUEST POST from Shep Hyken Here we are at the beginning of 2024. The big trends in customer service and customer experience (CX) revolve around technology.

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Generative AI Use Cases and Benefits for Enterprises

Acuvate

Among the numerous technological advancements of our era, Generative AI stands a world ahead, like the true trailblazer that it is. Generative AI has the potential to reshape the workplace and the way businesses engage with customers. What is Generative AI and Why Enterprises Need to Care?

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Conquer the Top 3 Innovation Challenges with ChatGPT

PlanBox Innovation

It almost sounds like an oxymoron, but with the help of generative AI systems like ChatGPT—OpenAI’s advanced AI language model that’s all the rage these days—you can take a lot of weight off your shoulders by streamlining your innovation processes, so you can have a bit more structure and creativity without the headaches.

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Unleashing the Power of AI in Innovation Management

Leapfrogging

AI is capable of streamlining workflows, predicting trends, personalizing customer experiences, and driving innovation forward. The integration of AI in innovation management is not just a trend but a pivotal shift, marking the emergence of next generation ai-powered innovation phases and gates processes.

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Want to Put AI to Work? Prime Your Organization With These 5 Shifts

Planview

How do you select the right path for your organization out of all the available paths while keeping AI use responsible and ethical? Pair these considerations with internal and external pressures to rapidly adopt generative AI and scale it, and leveraging AI is easier said than done.

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What the latest BCG report tells us about what leaders need to do to build innovation capability

Cris Beswick

However, innovation readiness has plummeted, with just 3% of companies scoring in the “ready zone” on BCG’s innovation maturity benchmark, down from 20% in 2022. Nvidia – Stayed true to a passion for accelerated computing while remaining flexible on the best path, leading to AI chip leadership.

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Top 8 Digital Workplace Trends for 2019

Acuvate

The initial step to deploy AI skill involves assessing the maturity and readiness of your business applications. Enterprise architecture and innovation leaders have to identify the use cases to realize the potential AI can bring in. Automate answering your repetitive mundane tasks with the help of AI-powered chatbots.

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