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2024: A Pivotal Year

Digital Tonto

The post 2024: A Pivotal Year first appeared on Digital Tonto. The truth is that you only lose when you quit. I have no idea how this year will turn out. I do know that, whatever happens, it will not be the end of the story. CLICK TO READ MORE.

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Top Posts of 2024

Digital Tonto

2024 was an exhausting year. We seem to be […] The post Top Posts of 2024 first appeared on Digital Tonto. We seem to be […] The post Top Posts of 2024 first appeared on Digital Tonto. I don’t remember any period that seemed so chaotic. People made clear that they want something different.

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9 Trends That Will Shape Work in 2024 and Beyond

Harvard Business Review

In 2023, organizations continued to face significant challenges, from inflation to geopolitical turmoil to controversy over DEI and return-to-work policies — and 2024 promises more disruption.

Trends 145
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HBR’s Most-Read Articles of 2024 (So Far)

Harvard Business Review

HBR’s top five most popular articles of 2024 (so far), present an opportunity to reflect on the work you’ve done in the preceding months, and chart any necessary course changes.

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Embedded Analytics Insights for 2024

From data security to generative AI, read the report to learn what developers care about including: Why organizations choose to build or buy analytics How prepared organizations are in 2024 to use predictive analytics & generative AI Leading market factors driving embedded analytics decision-making

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24 Customer Experience Mistakes to Stop in 2024

Innovation Excellence

GUEST POST from Shep Hyken My friend and fellow Customer Experience (CX) expert Brittany Hodak and I recently began a 52-week series for 2024 titled Shep and Brittany’s Super Amazing Show. In the second episode, rather than talk about what to do in 2024, we shared several tips on what not to do. More specifically, […]

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What to Expect from the Global Economy in 2024

Harvard Business Review

Most importantly, inflation is falling in much of the world and some central bankers have signaled likely interest rate cuts in 2024. The economy is ending 2023 in better shape than expected. But risks remain as higher interest rates work their way through markets. Geopolitics also looms large.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

📅 June 20, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT Gradually upgrade your systems for continuous improvement. Debunk myths about modular strategies and understand their simplicity. Distinguish credible vendors from the pretenders in a crowded market.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

📆 November 13th, 2024 at 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT Whether you’re looking to enhance your team’s productivity or explore the future of AI-powered development, this session will offer practical insights and inspiration. Register today!

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

📆 September 19th, 2024 at 11:00 AM PT, 2:00 PM ET, 7:00 PM BST You will also learn: New ways to modernize your traditional sales training approach 🚀 How to embed personalized ongoing coaching and development with ease 🎯 The impact of AI on motivating your sales team 🌐 and more! Register today to save your seat!

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

📅 September 18, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

📅 October 15, 2024 at 9:30am PT, 12:30pm ET, 5:30pm GT The future of retail is closer than you think - 2025 will be here before you know it. Register now to position your business for lasting success today and well beyond tomorrow!

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

In this session we’ll cover: A pulse check on retailers’ priorities heading into 2024 Cross-channel personalization and cracking frictionless omnichannel CX AI and the potential for personalization Our recommendations based on the state of the industry Don’t miss out and sign up today!

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Strategic Project Finance Essentials: A Project Manager’s Guide to Financial Metrics

Speaker: Ketan Jahagirdar - Sopheon’s Director of Product Management

operational expenditure (OpEx), and its impact on financial statements and EBITDA 📅 April 9, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

This session will cover: How to prepare your organization for the changes and challenges that come with digital transformation Gaining support for transformation from key stakeholders Creating a timeline, defining success, assessing your skills, and rallying your team for the journey ahead Navigating the complex, challenging, and growth-enabling path (..)