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10 CX and Customer Service Predictions for 2024 (Part 1)

Innovation Excellence

GUEST POST from Shep Hyken Here we are at the beginning of 2024. Then along came technologies like ChatGPT, which was introduced at the end of 2022. The big trends in customer service and customer experience (CX) revolve around technology. Generative AI has been around for a while.

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AI’s education impact in 2024 could be bigger than many predict 

Christensen Institute

2023 was a landmark year for AI, with tools like ChatGPT, Midjourney, and Character.AI Now, as we step into 2024, let’s explore how AI might reshape education. As 2024 unfolds, the most impactful AI tools will be those that fuel the reinvention of schooling. offering radical new ways to interact with technology.

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Five Must-Have Features for Innovation Management in 2024

PlanBox Innovation

As we embark on the “ corporate innovation odyssey ” that is 2024 (as Planbox CEO Ludwig Melik calls it), equipping ourselves with the right features in our innovation toolkit cannot be overstated. But what exactly constitutes “must-have” features for innovation management in 2024? Follow me on LinkedIn.

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3 education innovations to watch in 2024 (hint: it’s not just about skills and AI)

Christensen Institute

Anyone who’s spent time on ChatGPT has now experienced a radically new form of a ‘well-resourced conversation’: a back and forth with a polite little bot aiming to please, with encyclopedic knowledge and impressive analysis capabilities. What are you seeing, building, and hoping along these three dimensions? Please share your thoughts!

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AI Adoption in the Workplace: Gallup’s Latest Study

Carla Johnson

October 22, 2024 In November 2022, OpenAI launched ChatGPT, ushering a new era almost as big as Taylor Swift. Since then, corporate investment in AI has rivaled Swiftie ticket sales, mostly because they want to get more work done faster.

Study 31
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AI Adoption in the Workplace: Key Findings from Gallup’s Latest Study

Carla Johnson

October 22, 2024 In November 2022, OpenAI launched ChatGPT, ushering a new era almost as big as Taylor Swift. Since then, corporate investment in AI has rivaled Swiftie ticket sales, mostly because they want to get more work done faster.

Study 31
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AI Adoption in the Workplace: Key Findings from Gallup’s Latest Study

Carla Johnson

October 22, 2024 In November 2022, OpenAI launched ChatGPT, ushering a new era almost as big as Taylor Swift. Since then, corporate investment in AI has rivaled Swiftie ticket sales, mostly because they want to get more work done faster.

Study 26