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10 CX and Customer Service Predictions for 2024 (Part 1)

Innovation Excellence

GUEST POST from Shep Hyken Here we are at the beginning of 2024. Generative AI has been around for a while. The big trends in customer service and customer experience (CX) revolve around technology. Then along came technologies like ChatGPT, which was introduced at the end of 2022.

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What Happened in the World of Corporate Innovation in 2024?

Innov8rs

Innov8rs | ROI, AI, ESG and more. At The Innovator’s Handbook 2024 Launch Event last year December, we invited several thought leaders and experts to share their predictions for what would happen in the world of corporate innovation in 2024, in short 8-min talks. The year did fly by… and much has happened.

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2024 Innovation Resources Summer Edition: Entrepreneurial Books, Podcasts and Tools

Innovators Alliance

These resources have come directly from IA members over the first half of 2024 – we hope you can dig into these innovation resources this summer! What Innovators Alliance Members are Reading: Dancing with Robots: The 29 Strategies for Success in the Age of AI and Automation by Bill Bishop.

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How to Implement AI in Business: 3 Key Elements

CMOE

Recently, generative AI (gen AI) has become more than just a fascinating tool or pastime but has established itself as a viable technology used to increase productivity, deliver improved customer experiences, broaden innovation, and ultimately contribute to organizational success and competitiveness.

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Embedded Analytics Insights for 2024

From data security to generative AI, read the report to learn what developers care about including: Why organizations choose to build or buy analytics How prepared organizations are in 2024 to use predictive analytics & generative AI Leading market factors driving embedded analytics decision-making

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Don’t Miss These 7 Sessions From the Project to Product Summit

Planview

In October 2024, Planview sponsored the first Project to Product Summit (and it won’t be the last). Another great place to start is with the 2024 Project to Product State of the Industry Report. But in case you can’t wait until next year’s event, we’re sharing some of the key content to catch up on.

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It’s 2024, How Is Unplanned Downtime Still an Unsolved Problem?

Acuvate

Useful recommendations for predictive maintenance: AI-driven recommendations for critical component inspections/replacements flow directly to maintenance teams based on criticality scoring, ensuring optimal resource allocation. Generative AI and Extended Reality-based apps provide simple visualization for data-driven decisions.

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Improving the Accuracy of Generative AI Systems: A Structured Approach

Speaker: Anindo Banerjea, CTO at Civio & Tony Karrer, CTO at Aggregage

📆 November 14, 2024 at 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Don't miss out on this opportunity to stay ahead of the AI curve! 📆 February 8th, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT Save your seat today and be part of the tech conversation that's shaping the future.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

This talk will offer a comprehensive roadmap for turning AI potential into tangible results, opening up the opportunity to create value in your organization. September 24th, 2024 at 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST Save your seat today!

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. 📆 June 4th 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST Save your seat and register today!

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces.