Remove 2025 Remove Social Innovation Remove Software Review
article thumbnail

The Interdependence of Empathy and Gratitude in Customer Experience

Tullio Siragusa

On Foot Holidays : After a client canceled a walking tour due to health concerns, the company not only refunded a significant portion of the payment but also negotiated additional refunds from accommodation providers. Coaches can embed these values into performance reviews, feedback loops, and employee engagement initiatives.

article thumbnail

Innovation and the sharing economy

Idea Drop

Today the sharing economy is worth US$15 billion but PWC predicts it will total US$335 billion by 2025. Innovation will bring more of the same”, Anna Maria Corazza Bildt MEP, the EPP Group’s Spokeswoman Social innovation The success of the sharing economy demonstrates the innovative capability of the people.