Innovation Excellence

APRIL 18, 2024

This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups […] Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better.

Groups 100

Groups Change 100

Michael Roberto

JULY 28, 2022

Source: Getty Images The bidding war for Spirit Airlines has ended. The combined airline will have 458 planes—up from JetBlue’s fleet of just over 280 jets now—and will have over 300 more on order. Historically, firms in the airline industry has struggled to be consistently profitable. It's a fascinating question.

Competition 32

Competition Report Strategy Strategy 32

Rebel & Reason

JANUARY 13, 2020

However, KLM Royal Dutch Airlines is proving that it is possible to slay larger, globally recognized monsters – even if the organization itself is an inherent part of the problem. Of course, KLM Royal Dutch Airlines recognizes that, sometimes, flights are necessary.

Industry 59

Industry Trends Course Meeting 59

Destination Innovation

MARCH 4, 2022

It also saved the airline the task of checking them in. The airline had transferred part of the job to the customer. Get the passenger to enter all their details on their home computer, choose their seat and print a boarding pass on their home printer. This saved time for passengers without luggage to check.

Report 335

Report Examples Innovation Leadership 335

Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. United Airlines can’t afford Not to do an innovation project.

Training 66

Training Culture Creativity Project 66

Linda Bernardi

OCTOBER 13, 2020

2020 has been a horrific year for the airline and hospitality industry and one which will go on for potentially another year, with so many mass events going virtual. The post Can Airlines Survive the Worst Year in Airline History? I have taken five trips in the last month and flown mostly empty planes.

Culture 26

Culture Meeting Industry Change 26

Harvard Business Review

APRIL 10, 2024

If you’re navigating a merger, this episode is for you.

Strategy 90

Strategy Strategy 90

Destination Innovation

APRIL 5, 2021

Similarly with the low-cost airline Ryanair. It added new destinations of smaller airports that the major airlines did not use. The iPhone added new functionality such as camera and music while eliminating the physical keyboard. It eliminated allocated seating and travel agents. And it offered lower cost.

Innovation 308

Innovation Brainstorming Survey Marketing 308

Rmukesh Gupta

AUGUST 8, 2018

Here is another interesting in-flight safety announcement by Turkish Airline. It is always great to see brands and businesses having fun and collaborate with each other, just like the Lego team and the Turkish Airlines have done so for this campaign. . Enjoy the announcement here. .

Collaboration 40

Collaboration Culture Marketing 40

Daniel Burrus

OCTOBER 26, 2016

If you were one of the millions of travelers impacted by the technology breakdown of two major airlines a few months ago, you have my sympathies. Running an unsupported operating system in an area where security is supposed to be paramount should make us all wonder about other forms of aging technology in the airline industry.

Industry 40

Industry System Technology Trends 40

Harvard Business Review

AUGUST 23, 2024

The authors of this article present research findings from their analysis of data describing over 29,000 unique loyalty points earning and spending transactions made during two recent years by 500 airline loyalty program consumers.

Analysis 117

Analysis Data Management Company 117

BrainZooming

APRIL 21, 2017

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines.

Strategy 72

Strategy Strategy Underperforming Technical Team Technical Review 72

Innovation Excellence

NOVEMBER 15, 2016

So, how did one airline company disrupt the airline industry through a low-budget carrier? A remote, often misunderstood country, Iceland has become one of the hottest tourist destinations. This is quite alarming.

Disruption 40

Disruption Industry Company Innovation 40

Innovation Excellence

APRIL 17, 2017

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

Tips 42

Tips Innovation Industry Examples 42

Daniel Burrus

MARCH 1, 2023

Southwest Airlines has a notable history with both intrapreneurship and solving both internal and external company pain points creatively. But at Southwest Airlines, an internal employee named Marty Cobbs decided to take passengers by surprise by livening up the safety instructions with humor.

Design 91

Design How To Company Trends 91

BrainZooming

OCTOBER 28, 2015

I’m not sure where to start with the brand experience problems for Southwest Airlines in this picture. The entire Southwest Airlines ticketing area was decorated for Halloween. We talk about Southwest Airlines frequently example in Brainzooming branding and content marketing workshops. Extending Branding Strategies Too Far.

Strategy 40

Strategy Strategy eBook Strategic Thinking 40

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Project 108

Project Management Change Innovation 108

Michael Roberto

JANUARY 4, 2019

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. At Southwest, Kelleher chose to run an airline in a very different manner.

Competition 22

Competition System Leadership Industry 22

Business and Tech

MARCH 22, 2022

Look at the airline, hotel, rental car, and specialty retail industries. If your product or service is at high risk of being perceived as very similar to competitors, in addition to adding features or benefits that differentiate you, adding a loyalty program can give you an edge. Don’t buy it?

Engagement 246

Engagement Industry Marketing Company 246

Idea to Value

APRIL 1, 2022

This is similar to how many airlines will have a regional hub that shorter flights connect to, and then switching planes at those hubs for connections to other international hubs.

Creativity 267

Creativity Exercises Study Resources 267

Michael Roberto

FEBRUARY 15, 2018

Source: Dallas News For decades, the airline industry has been characterized by abysmal profits. The list of airline bankruptcies is seemingly endless. airline industry profitability is very strong at the moment - "healthier than ever" according to the headline. airlines averaged $19.65 airlines averaged $19.65

Industry 20

Industry Report Study Competition 20

Michael Roberto

SEPTEMBER 29, 2017

Travelers in my area have been enjoying incredibly low fare trips to Europe on Norwegian Airlines. The Wall Street Journal's Heard on the Street column has some doubts : The airline operates a very different growth model to tried and tested low-cost carriers such as Southwest Airlines Co. in the U.S. and Ryanair in Europe.

Competition 22

Competition Disruption Project Company 22

Innovation in Practice

AUGUST 17, 2015

From Fox News : The airline legroom wars may finally be coming to an end. Attribute Dependency accounts for the majority of innovative products and services, according to research conducted by my co-author, Dr. Jacob Goldenberg.

Innovation 40

Innovation Design Report Examples 40

Stephen Shapiro

JANUARY 5, 2023

Work with airlines and other partners: Collaborate with airlines and other partners to find ways to improve the baggage handling process. Work with airlines and other partners: Collaborating with airlines and other partners to coordinate baggage handling procedures can also help to reduce wait times.

ChatGPT 98

ChatGPT Learning Technology System 98

Michael Roberto

MARCH 26, 2018

Last week, my wife and I tried to book some flights on Southwest Airlines using credits we had for some cancelled flights from last year. I relate the story because it is yet another example of how Southwest Airlines has empowered its employees to act quickly to remedy customer problems. Problem solved, happy customers.

Tools 20

Tools Examples Company How To 20

Michael Roberto

MARCH 5, 2018

News reports this morning indicate that United Airlines has announced a significant change to its employee compensation policies. United Airlines President Scott Kirby issued a memo to employees explaining the change. The company has eliminated quarterly employee bonuses amounting to roughly $1,200 per year.

Report 20

Report Policies Change Strategy 20

HYPE Innovation

SEPTEMBER 13, 2024

Unser Beitrag zeigt, wie Unternehmen bereits heute von KI profitieren – vom kleinen Handwerksbetrieb bis zur großen Airline. Ob Einzelhandel oder Gastronomie: In nahezu allen Branchen haben Betriebe begonnen, das Potenzial der Technologie auszuschöpfen und damit ihre Prozesse zu optimieren.

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26

Michael Roberto

MARCH 6, 2018

After a firestorm of criticism, United Airlines has walked back their compensation policy change. Well, that didn't take long. They will not be moving to the lottery system that they had proposed to replace regular quarterly performance bonuses for employees. United President Scott Kirby issued a new memo to all employees.

Policies 20

Policies Groups Change System 20

Idea to Value

MARCH 31, 2016

hours, yet would be cheap enough to run that they would be economically competitive with normal airlines taking more than twice as long. Boom has also reportedly signed a $2 billion (£1.4bn) deal with an unnamed London airline to help it develop its own planes. times faster than any other airliners, up to speeds of 1,451mph (Mach 2.2).

Comparison 100

Comparison Report Industry Training 100

Innovation Excellence

SEPTEMBER 4, 2015

Here's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). It's a great tool to make products and services that are "smart." They adjust and learn, then adapt their performance to suit the needs of the user. Continue reading →

Innovation 40

Innovation Tools Examples Learning 40

Entrepreneur - Innovation

SEPTEMBER 19, 2022

Meet the man on a mission to bolster the future of Kuwait's national airline.

Meeting 52

Meeting 52

IdeaConnection

FEBRUARY 16, 2018

As part of its efforts to innovate and maintain a leading position in its market Singapore Airlines (SIA) is ramping up its open innovation endeavors. Settings its Sights on Being the World’s Leading Digital Airline. With the launch of our Digital Innovation Blueprint, we aim to be the leading digital airline in the world.”.

Open Innovation 63

Open Innovation Internet of things Innovation Training 63

Rmukesh Gupta

OCTOBER 3, 2016

The Situation : My job entails a lot of travel and that has resulted in me amassing a decent number of miles on an airlines frequent flier program. So, excitedly, I downloaded the app and was eagerly looking forward to my next trip on the airlines, which was coming up in the next couple of days. How can we help them with this?

System 58

System Examples Engagement Marketing 58

Michael Roberto

MARCH 19, 2021

We often examine industriest at the extreme - either highly profitable (such as pharma) or highly unprofitable (such as airlines or fitness centers). As I read a New York Times story this morning about two new upstart airlines , the question really hit home again. You just start as a billionaire and then open an airline.

Industry 49

Industry Case Study Course Marketing 49

Mills-Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? In the case of Boeing, software was going to solve known basic aerodynamic design problems.

Software 99

Software Leadership Change System 99

Business and Tech

AUGUST 26, 2021

Jan Carlzon, ex-CEO of SAS Airlines, described each occasion when a guest interacts with the hotel or restaurant as “moments of truth.” There are multiple different activities that must be seamlessly and flawlessly coordinated to ensure your hotel check-in or your menu offerings are of the quality you desire.

Industry 130

Industry Technology Agile Change 130

Innovation Excellence

NOVEMBER 10, 2017

Lufthansa Systems, IT services provider in the airline industry with over 300 airline customers, initiated an Intrapreneurs program named Invent IT in 2007-2008.

Innovation Management 53

Innovation Management System Industry Management 53