Airlines, Brainstorming and Creative Thinking

Ten Things United Airlines Might Have Done

Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. Creative Training Would Have Helped. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Just up the ante.

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THOMAS EDISON’S CREATIVE THINKING HABIT: ADAPTATION

Michael Michalko

MARCH 23, 2017

One day he and I had a discussion about creative thinking and I brought up the principle of adaptation. His system was 100 times more efficient than existing systems at the time and was subsequently employed in, of course, all air cargo delivery systems in the airline industry. • What ideas outside my field can I incorporate?

Creative Thinking

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Business Innovation Brief

Ten Things United Airlines Might Have Done

THOMAS EDISON’S CREATIVE THINKING HABIT: ADAPTATION

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