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Ten Things United Airlines Might Have Done

Gregg Fraley

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. This is a cultural problem. Creative Training Would Have Helped.

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Can Airlines Survive the Worst Year in Airline History?

Linda Bernardi

2020 has been a horrific year for the airline and hospitality industry and one which will go on for potentially another year, with so many mass events going virtual. Also, cultures are changing, and millions of deals are being closed without needing/using in-person meetings. This culture/societal shift could be permanent.

Culture 26
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When Software Can’t Change the Laws of Physics (or Leadership)

Mills-Scofield

There have been major 737 design upgrades and changes over the years; it is usually easier to do variations on a theme in terms of design, testing, certification, regulatory approvals, etc. And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. then create new.

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Changing Culture: Speaking Up at Boeing

Michael Roberto

Source: Wikipedia Julie Johnsson wrote a story for Bloomberg this week about the attempted cultural transformation at Boeing. The article focuses on efforts led by Chief Aerospace Safety Officer Michael Delaney to transform the culture and improve problem detection in the manufacturing and engineering operations at the firm.

Culture 26
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When Software Can’t Change the Laws of Physics (or Leadership)

Mills-Scofield

There have been major 737 design upgrades and changes over the years; it is usually easier to do variations on a theme in terms of design, testing, certification, regulatory approvals, etc. And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. then create new.

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Human-centred innovation in a digital world.

Paul Hobcraft

Throughout the presentations, the digital twin was positioned as the catalyst for change, with the digital twin featured in nearly every presentation and across the stories of Siemens customers from multiple industries. A digital twin can simulate the process like cell culture, fermentation, formulation and filling.

Software 278
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Boeing 737 MAX: Company Culture and Product Failure

Michael Roberto

Source: Picpedia My latest case study, Boeing 737 MAX: Company Culture and Product Failure , has been published this week by the University of Michigan's William Davidson Institute. However, the Federal Aviation Administration (FAA) allowed airlines to continue flying the jet, while Boeing worked on some changes to the MCAS software.

Culture 26