Moves the Needle

JANUARY 30, 2019

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Google Search Data for the phrase “digital transformation” from Google Trends.

Technical Review 74

Technical Review Underperforming Technical Team LEAN Technology 74

Collective Innovation

OCTOBER 30, 2016

Regardless of what kind of business you are in there are numerous different types of innovation that can give you a clear competitive advantage and make you more successful. For instance with airlines, you can create a difference by creating a better user experience if most airlines have the same expectation.

Crowdsourcing 40

Crowdsourcing Innovation Ideation Idea Management 40

Innov8rs

MARCH 6, 2023

Competitive Advantage In all circumstances, leaders will and should have strategic priorities on top of their minds. Usually, you need innovation for that, which means that you either adapt to current challenges or lag behind the competition. Organizations should make changes in their strategy, governance, engagement, and incentives.

How To 105

How To Technical Review Innovation Software Review 105

Qmarkets

JUNE 1, 2017

Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy.

Underperforming Technical Team 58

Underperforming Technical Team Open Innovation Innovation Tools 58

CREATORS

NOVEMBER 18, 2019

the similar pursuit of collaboration and competition between firms producing or developing complementary or related products. The motivation to engage in coopetition can vary: Competitors may aim to increase the size of the current market, create a whole new market, become more efficient or improve their competitive position.

Collaboration 40

Collaboration Competition Disruption System 40

Qmarkets

SEPTEMBER 24, 2020

While some of the industry’s largest contenders have filed for bankruptcy (such as LATAM, Virgin Australia and Flybe) others, (including American Airlines, Icelandair, and our clients Lufthansa ) have pivoted to cargo as demand for freight soars. The Opportunity in Crisis – Now or Never?

Innovation Management 52

Innovation Management Management Innovation Disruption 52

Qmarkets

SEPTEMBER 24, 2020

While some of the industry’s largest contenders have filed for bankruptcy (such as LATAM, Virgin Australia and Flybe) others, (including American Airlines, Icelandair, and our clients Lufthansa ) have pivoted to cargo as demand for freight soars. The Opportunity in Crisis – Now or Never?

Innovation Management 52

Innovation Management Management Innovation Disruption 52

Harvard Business Review

SEPTEMBER 19, 2011

And with lots of flying time under my belt, I couldn't help but think about airlines. airlines are so far behind Qantas in terms of customer experience? Qantas seats have noticeably more room than American Airlines. But the Qantas experience shows that airlines can do more and can do so while still making a profit.

Competition 14

Competition Analysis Course Engagement 14

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? The upmarket mechanism is ruthless: either you engage in moving upmarket or you will stagnate. Which brings us back to the airline industry. This would renew the industry as competition from disruptive entrants either compelled incumbents to improve, or forced them out of business.

Disruption 14

Disruption Industry Competition Marketing 14

Qmarkets

JULY 8, 2017

Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy.

Underperforming Technical Team 40

Underperforming Technical Team Open Innovation Innovation Tools 40

KindlingApp

SEPTEMBER 21, 2015

Whether you are stuck on making decisions or want to increase engagement, each chapter comes with multiple examples that can be adopted to an organization’s process. On the other hand, we have large clients who run annual idea competitions, and monetary prizes do a great job of driving quick participation.

Innovation Management 40

Innovation Management Management Innovation Programs Case Study 40

Harvard Business Review

JUNE 13, 2016

Then the trusts used shareholder voting rights to restrict competition. And yes, large-scale common ownership nowadays also appears to thwart competition. In “ Ultimate Ownership and Bank Competition ,” José Azar, Sahil Raina, and I looked at banks across different parts of the United States.

Competition 14

Competition Marketing Industry System 14

Harvard Business Review

AUGUST 10, 2015

In our highly competitive economy, managers may be too easily seduced by the apparent advantages of automation. Southwest operates in an industry that has long been obsessed with asset utilization as the key to competitiveness. But optimizing asset utilization isn’t enough to sustain a competitive advantage.

Competition 14

Competition Technical Review System Examples 14

Harvard Business Review

NOVEMBER 17, 2015

These practices have allowed Southwest Airlines to develop high employee commitment, to be admired for their customer service, and to outperform the industry. Southwest’s profits are larger than the profit of all other airline companies combined.

Engagement 15

Engagement Company Underperforming Technical Team Policies 15

Harvard Business Review

JUNE 29, 2016

Airlines Easyjet and Lufthansa have adopted drones as a tool for aircraft inspections. Backed by cloud services and big-data techniques, the unprecedented data gathering capabilities of drones have the potential to radically alter the competitive dynamics of the information landscape.

Competition 14

Competition Company Big Data Analysis 14

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Meet the competition in person.

Underperforming Technical Team 14

Underperforming Technical Team Competition Product Development Training 14

Harvard Business Review

OCTOBER 25, 2012

The board of an airline hires a CEO — and then cancels his contract after just three years. But when the smartphone became the next big thing within the mobility market, the company lost its competitive edge. They engage employees by allowing them to become active participants in the communication process.

Company 19

Company Technical Review Report Study 19

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

Project 15

Project Training Conference Design 15

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Artificial Inteligence 15

Artificial Inteligence Technical Review Technology Competition 15

Harvard Business Review

MARCH 2, 2012

This is the "focused entry" strategy, a well-worn path in the history of successful startups (see Southwest Airlines). Men are being dragged along, but they've revealed a comparative lack of engagement. Southwest Airlines? This is where the competitive brain can get delusional. They don't even feed you! Stage 2: Anger.

Entrepreneurship 15

Entrepreneurship Competition Marketing Creativity 15

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Some of these leaders have become legends, such as Andy Grove of Intel and Herb Kelleher of Southwest Airlines. Competition severe? Their experience can guide leaders who now must lead in today's disruptive world. Markets down? Market hype?

Leadership 17

Leadership Analysis Disruption Creativity 17

Harvard Business Review

NOVEMBER 5, 2015

I love my career in competitive strategy, research, and teaching. It engages my mind. As a child I felt no particular interest in pharmaceuticals, telecommunications, computers, oil and gas, health and beauty aids, medical devices, airlines, or shipbuilding, all of which I’ve simulated or war-gamed. That brought me joy.

Exercises 15

Exercises Competition Engagement Software 15

Harvard Business Review

MAY 15, 2012

BMW falls into this camp, maybe Ritz-Carlton and Emirates Airlines. a world of non-stop competition and endless choices, how many products and brands do you know that have achieved the status that Kevin Roberts, of Saatchi & Saatchi, calls a lovemark — in his words, a product, service or entity that inspires "loyalty beyond reason.".

Company 15

Company Exercises Engagement Industry 15

Harvard Business Review

APRIL 20, 2016

” Rather, this approach recognizes a fundamental shift in the sources of value creation and competitive advantage toward software. It is applying knowhow from its defense business, where there is high demand for stringent engine monitoring, to its commercial engines business, where it is offering to improve airline fleet operations.

Software 14

Software Company System Industry 14

Harvard Business Review

DECEMBER 20, 2016

My point is, inside the walls of your company, there are superconsumers who are passionate and engaged. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. When this middle feels valued, then they stay engaged.”

Culture 14

Culture Creativity Strategy Strategy 14

Harvard Business Review

APRIL 8, 2016

In all the examples above, a company engaged in a disruptive process using a product. But it’s also possible to engage in all three kinds of disruption via a platform. Again, they didn’t initially challenge incumbents directly; they gained a market foothold in an adjacent space.

Disruption 14

Disruption Industry Competition Marketing 14

Harvard Business Review

SEPTEMBER 7, 2015

And now we hear often about the “gamification” of work—using elements of competition, feedback and point scoring to better engage employees and even track performance. People Express, for example, is a business simulator that provides players with a rich inside perspective on starting and managing an airline.

Underperforming Technical Team 15

Underperforming Technical Team Comparison Strategy Strategy 15

Harvard Business Review

OCTOBER 18, 2016

In short, our research suggests that BlackRock, Vanguard, State Street, and other large asset management companies may be endorsing high, performance-insensitive compensation packages, because those don’t encourage competition among portfolio firms. It has resulted in higher prices in the airline and banking industries.

Competition 11

Competition Industry Marketing Management 11

Harvard Business Review

NOVEMBER 23, 2015

It may walk like a person and talk like a person, but without the nuance, context, and tone that make for real engagement, what’s left rings false. While this type of engagement represents a step forward in personalizing experiences with customers, clumsy efforts at retargeting often feel intrusive and annoying. .”

Marketing 15

Marketing Data System Engagement 15

Harvard Business Review

NOVEMBER 26, 2015

So they advertise the available job, offer a competitive compensation package, and a queue forms. We’ve found that when people gain insight into their unique perspectives and strengths and can use them at work, their work engagement increases — their work is no longer just a means to the end.

Exercises 14

Exercises Groups Culture Agile 14

Harvard Business Review

MAY 30, 2013

With this intense competition, brands and mobile app developers are forced to reevaluate tactics for growing user retention and engagement rates, which is increasingly difficult. Airlines like United use them to keep travelers up-to-date with flight statuses. In some cases, it''s starting to backfire.

Guidelines 10

Guidelines Engagement Marketing Strategy 10

Harvard Business Review

MARCH 17, 2016

Winning with low prices is not merely a game of math in which you stay one notch below the competition; it is far more a game of culture and attitude. airline industry in the early 1990s highlights this distinction. It takes a special kind of company, from the CEO on down, to make a low-price position sustainable and profitable.

Marketing 13

Marketing Culture Competition Strategy 13

Harvard Business Review

OCTOBER 31, 2016

Thinking strategically about competitive positioning in a defined territory is table stakes for any good sales manager. But channel managers must take this capability one step further, coaching and collaborating with distribution partners to build their own competitive strategies. flying over 100,000 miles per year).

Marketing 14

Marketing Underperforming Technical Team Survey Strategy 14

Harvard Business Review

FEBRUARY 9, 2015

” Good means directors who exercise independent oversight and who are deeply engaged in the company’s long-term strategy. In recent years, the competitive fires of capitalism have been pushing directors to the fore as well. Consider what the board of General Electric has declared as its criteria for new directors.

Leadership 13

Leadership Strategy Strategy Exercises 13

Harvard Business Review

NOVEMBER 10, 2015

Their goal is to further their interests, improve their bottom line, engage in transactions with foreign partners, and maintain their competitive edge. Gathering knowledge about the competition means achieving economic, political, and personal gain. Make it a habit to power-off your devices when they are not in use.

Data 13

Data Competition Software Examples 13

Harvard Business Review

NOVEMBER 5, 2013

For the Globe and its counterparts, the competition is not one rival or game at a time, like baseball; it is multiple digital media offerings and others-to-be-named-later. For airlines, it is on-time performance. Meanwhile, there are numerous small wins if everyone is engaged. Why does this company/team/relationship matter?

How To 13

How To Strategy Strategy System 13

Harvard Business Review

DECEMBER 22, 2016

Cathay Pacific, based in Hong Kong, is frequently rated as the best global airline, and its managers are keenly headhunted by its peers; few know that it is controlled by the Swire family, which has sustained a commitment to Hong Kong and China for over 150 years. Where does success, and its underlying competitive advantage, come from?

Underperforming Technical Team 13

Underperforming Technical Team Competition Marketing Groups 13