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Strategy Uncertainty Map Template

Leapfrogging

Strategy Uncertainty Map: A Practical Guide for Strategy Projects A Strategy Uncertainty Map is a structured framework used to assess and manage uncertainties that could impact an organizations strategic decisions. Improve risk management Minimize exposure to critical threats. What is a Strategy Uncertainty Map?

Strategy 130
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Closed Loop Customer Feedback Template for Business

Leapfrogging

Complementary Tools and Templates for Success To optimize closed loop feedback processes, consider implementing: Customer Feedback Management Template – Track, categorize, and assign ownership of customer feedback in one centralized system. Its not just about hearing your customersits about showing them youre listening.

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Should Southwest Airlines Change?

Michael Roberto

Source: TripAdvisor The Wall Street Journal published an interesting article this week titled "Meet the Southwest Superfans Who Don’t Want the Airline to Change." The hedge fund and some other investors would like to see Southwest offer a series of additional benefits and collect fees for those amenities as other airlines do.

Change 52
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Southwest Pursues a Me-Too Strategy

Michael Roberto

Source: Wikipedia This week, Southwest Airlines announced a major strategy shift. Alison Sider of t he Wall Street Journal reported that, "Southwest Airlines plans to start charging for checked bags, a seismic shift that will boost revenue but potentially give its fiercely loyal passengers a reason to shop around. Controversial?

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Understanding the Building Blocks of Hospitality

Business and Tech

Karthik Namasivayam Director, The School of Hospitality Business, Eli Broad College of Management , Michigan State University. Managing a hospitality business is not simple. Jan Carlzon, ex-CEO of SAS Airlines, described each occasion when a guest interacts with the hotel or restaurant as “moments of truth.”

Industry 130
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Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

It’s all about “playing hard to get” with your customers, something pretty counterintuitive in today’s fiercely competitive world. Who knew people cared so much about Amazon’s highly paid developers, marketers and middle managers featured in the New York Time’s controversial exposé. 2016 will see things go further.

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Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

It’s all about “playing hard to get” with your customers, something pretty counterintuitive in today’s fiercely competitive world. Who knew people cared so much about Amazon’s highly paid developers, marketers and middle managers featured in the New York Time’s controversial exposé. 2016 will see things go further.