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Southwest Airlines also understands this. Theirs is a corporate culture founded on delight. And so, I decided to share my title-changing revelation with my colleagues -- the "Senior Consultant," the "Webmaster," the "ChiefTechnologyOfficer," and the "Director of Operations.". In a word, elation.
airline learned from an internal study that about 10% of the flights into its major hub had at least a 10-minute gap between the estimated time of arrival and the actual arrival time — and 30% had a gap of at least five minutes — it decided to take action. The technologies are new and in some cases exotic.
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