Corporate Innovation

MAY 17, 2016

Ridesharing and carsharing companies represent the best initial candidates for such partnerships because these companies a) are collecting and utilizing consumer big data with the same attention and rigor as Apple, Google, Facebook, and Amazon and b) have already collected impressive data sets due to the scale they have achieved.

Big Data 40

Big Data Data Technical Review Meeting 40

Corporate Innovation

MAY 17, 2016

Ridesharing and carsharing companies represent the best initial candidates for such partnerships because these companies a) are collecting and utilizing consumer big data with the same attention and rigor as Apple, Google, Facebook, and Amazon and b) have already collected impressive data sets due to the scale they have achieved.

Big Data 40

Big Data Data Technical Review Meeting 40

Corporate Innovation

MAY 17, 2016

Ridesharing and carsharing companies represent the best initial candidates for such partnerships because these companies a) are collecting and utilizing consumer big data with the same attention and rigor as Apple, Google, Facebook, and Amazon and b) have already collected impressive data sets due to the scale they have achieved.

Big Data 40

Big Data Data Technical Review Meeting 40

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. If the news media were more tech-oriented, they would report this as an Internet of Things (IoT) story.

Data 10

Data Internet of things Management Report 10

Harvard Business Review

DECEMBER 7, 2015

For most people in health care, being involved in designing a new hospital is a once-in-a-lifetime opportunity to transform both their work environment and the care they deliver. A collaboration of the editors of Harvard Business Review and NEJM Group, exploring how pioneering providers are making change happen. Clements Jr.

Design 14

Design Technical Review Groups Collaboration 14

Harvard Business Review

SEPTEMBER 26, 2013

Ever since Leonardo Da Vinci started scribbling designs for flying machines in his notebook, aviation has attracted bold, blue-sky thinking. Aviators continue to dream big: see Airbus’ sublimely odd design for a jumbo jet that mimics animal skeletons as a recent example. But since deregulation in 1978, airlines in the U.S.

Industry 9

Industry Technical Review Strategy Strategy 9

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technical Review 12

Technical Review Technology Roadmap Tools 12

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s.

Strategy 15

Strategy Strategy Technical Review Big Data 15

Harvard Business Review

JULY 5, 2016

What almost always gets underestimated, though – and often overlooked altogether – during due diligence is the actual integration of the new capabilities and how (or whether) it will work. MyEdu was made up of developers, designers and product managers, and after acquisition, we all worked for Blackboard.

Technical Review 10

Technical Review Software Review Underperforming Technical Team Software 10

Harvard Business Review

DECEMBER 10, 2012

Marshall Plympton* is the owner of an ''eclectic American'' restaurant with forty-seven reviews on Yelp, and the majority are pretty positive. This is why your bank tells you when your mortgage payment is due and your pharmacy reminds you that it's time to refill your prescription. More transparent. More twitchy. Unforgiving.

Technical Review 16

Technical Review Technology Examples Company 16

Harvard Business Review

MAY 25, 2012

A common mistake is refusing to tackle the tough technical problems that create revolutionary offerings. Furthermore, exploring many options in a rough way allows the team to test a variety of ideas simultaneously and by summarizing the resulting insights, the team can generate a common mental model to guide future designs.

LEAN 19

LEAN Agile Competition Software 19

Harvard Business Review

SEPTEMBER 6, 2012

Apple's recent legal victory over Samsung has prompted an outpouring of worried speculation about the future of technology and design that's almost unprecedented. Bloggers and reporters are pushing this idea from a business- or technology-oriented mindset. Some of the concerns being raised are valid.

Innovation 16

Innovation Design Report Technology 16

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

Project 15

Project Training Conference Design 15

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. Doesn’t seem like much?

System 13

System Software Training Report 13

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. Serious customer experience design debates in organizations should focus almost as much on customer learning as customer delight.

Competition 14

Competition Training Technology Learning 14

Harvard Business Review

AUGUST 27, 2015

Competition is increasingly going to come from tech firms like Tesla, Google, and Apple, each of whom is building towards a future of autonomous vehicles that are basically highly advanced computers on wheels. All of this despite the fact that the technical change itself was quite “small.”

Comparison 13

Comparison Design Conference Industry 13

Harvard Business Review

MAY 13, 2014

Chief Marketing Officer Beth Comstock told me they looked to see how they could take this battery technology to new markets. It took the financial backing and technical support of GE and the support of CEO Jeff Immelt to nurture this business through numerous technical and business model changes.

Technical Review 11

Technical Review LEAN Software Review Product Development 11

Harvard Business Review

JULY 12, 2011

And American Airlines and Delta Airlines competed for an exclusive relationship with Japan Airlines. Long term commitment in a world where the technology is advancing almost on a daily basis is difficult to maintain. Global airlines manage their multi-partner alliances carefully to avoid duplicating routes.

Management 14

Management How To Strategy Strategy 14

Harvard Business Review

APRIL 13, 2015

After a morning innovation workshop at the bucolic R&D campus of a top-tier but tradition-rich technology giant, the lunchtime conversation with the Lab’s leadership turned strategic. “Airlines,” he concluded, “don’t want to pay more for advanced technology.”

Leadership 12

Leadership Disruption Technology Innovation 12

Harvard Business Review

DECEMBER 23, 2016

When partners in an alliance come into conflict, it can be just what is needed to produce a technically and commercially successful product. When the Lilly employees in the alliance were irritated with the partner, there was an increased probability of technical and commercial success. The results were fascinating.

Technical Review 13

Technical Review Survey Training Resources 13

Harvard Business Review

AUGUST 10, 2015

As a result, stars usually get more credit for their successes than they’re due. Indeed, it’s often a well-designed system that makes someone valuable; the best systems are able to get “A” results out of “B” players. Therefore, they cease to provide a competitive advantage.

Competition 14

Competition Technical Review System Examples 14

Harvard Business Review

FEBRUARY 1, 2013

Think Apple, or Southwest Airlines, or for a more recent example, Zipcar. Top Amazon reviewers are often more powerful than traditional media reviewers. Eloqua patterned the awards ceremony after the Emmy awards (it even hired the firm that designs the Emmy statues — calling it the " Markie ").

Software Review 13

Software Review Technical Review Software Marketing 13

Harvard Business Review

MAY 25, 2016

The technologies and processes that are transforming companies. Advances in measurement technology increasingly allow offline firms to benefit from these types of gains through more efficient pricing. Insight Center. Operations in a Connected World. Sponsored by Accenture. Predictive maintenance.

Big Data 15

Big Data Artificial Inteligence Technical Review Data 15

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. in particular, which practically invented the art of at-scale customer service design.

Company 14

Company Video Guidelines Policies 14

Harvard Business Review

NOVEMBER 9, 2015

Researching a product online, using a mobile app to find a store’s nearest location, searching for tech support information on a smartphone—these are all digital customer experiences. Apple’s product design is a shining example of maintaining a regular experience across a range of products.

Software Review 14

Software Review Technical Review Software Survey 14

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Designers will become even more valued members of product development and planning teams in every field. If you want certainty, here it is: my surefire predictions about the future. The next two Popes won't be a woman.

Trends 17

Trends Resources Creativity Product Development 17

Harvard Business Review

AUGUST 11, 2015

Outside developers are now welcome, but must apply, and must play by Facebook’s limiting technical rules in order to be served up by Internet.org’s delivery platform. The tech companies mobilizing their users are owning the request: you find the call to action on their website, in their app, or in an email with their branding.

Technology 15

Technology Disruption Company Engagement 15

Harvard Business Review

SEPTEMBER 12, 2012

But too many major companies — Bank of America, Sports Authority, United Airlines, Best Buy, and Walmart to name just a few — that need to get it, don't. Not by doing a little bit more, or slimming down a bit here or there, or by doing a few things a little bit faster. We will not tweak our way into the future.

Strategy 22

Strategy Strategy eBook Industry 22

Harvard Business Review

AUGUST 7, 2018

It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. Tap them in designing strategy. The sixth step is continuous improvement.

Technical Support 15

Technical Support Groups Strategy Strategy 15

Harvard Business Review

JANUARY 31, 2014

Bush’s advice helped me in those early days to learn about technical tasks (the magic of pivot tables in Excel), the seeming banalities of the working world (the mysterious expense report), and the subtle nuances of a profession (“Why did you say that then?”). Designing Compelling Offerings. Identifying the Threat of Disruption.

Disruption 15

Disruption Innovation Marketing Strategy 15

Harvard Business Review

JUNE 22, 2012

You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. Here are a few examples where a simple twist on an existing paradigm changed everything — often in complicated technological businesses. And it's not exactly like bicycles were a new technology.

Artificial Inteligence 15

Artificial Inteligence Innovation Technology Design 15

Harvard Business Review

MAY 12, 2015

When they are strong, as in the airline and hotel industries, almost no company earns an attractive return on investment. When these forces are weak, as in software and soft drinks, many companies are profitable. ” So too would transformation strategies based on reconsidering your company or your industry’s value chain. .”

Strategy 15

Strategy Strategy Competition Industry 15

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Management 9

Management Fractional CTO CTO Competition 9

Harvard Business Review

NOVEMBER 23, 2015

Marketing technology, automation, and advanced analytics techniques have now reached the level where effective personalization at scale is possible. Marketers need to determine where they’re going to play and how they’re going to apply technology to engage consumers. agency and technology partners) to manage the process.

Marketing 15

Marketing Data System Engagement 15

Harvard Business Review

OCTOBER 30, 2014

The joint challenge today for CMOs and heads of sales (or CSOs – Chief Sales Officers) is how they can work together to discover insights that matter, design the right offers and customer experiences based on those insights, and then deliver them effectively to the right people across multiple channels to drive growth.

Marketing 15

Marketing Guidelines Analysis Data 15

Harvard Business Review

OCTOBER 15, 2013

A Hub-and-Spoke Design. In order to reach the masses of people in need of care, Indian hospitals create hubs in major metro areas and open smaller clinics in more rural areas which feed patients to the main hospital, similar to the way that regional air routes feed passengers into major airline hubs. Leading Health Care Innovation.

Underperforming Technical Team 14

Underperforming Technical Team Technical Review LEAN Resources 14

Harvard Business Review

JUNE 13, 2017

One big reason why is that hospitals purchase technologies without requiring that they communicate with each other. Yet these technologies rarely share data, let alone leverage it to support better clinical care. Health care leaders that purchase technologies need to do the same. But in health care, few things work as expected.

Technology 8

Technology Data System Policies 8