Innovation Excellence

FEBRUARY 2, 2023

GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]

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Innovation Excellence

JULY 14, 2022

GUEST POST from Howard Tiersky When Gordon Bethune took over as CEO of Continental Airlines in 1994, the carrier had just emerged from its second bankruptcy and was headed for their third and potentially final round. US Department of Transportation … Continue reading →

Marketing 98

Marketing 98

Leapfrogging

APRIL 7, 2025

What feedback suggests unmet needs or potential innovations? Build a successful practice Get high billable rates Get expert consulting tools & guidance Learn More The post Closed Loop Customer Feedback Template for Business first appeared on Strategy, Innovation & Change: Consulting, Classes & Keynote Speaking.

Underperforming Technical Team 130

Underperforming Technical Team System Survey Tools 130

Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Two Points to Make related to Creativity and Innovation: 1.)

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Training Creativity Brainstorming Culture 66

Idea to Value

APRIL 1, 2022

This is similar to how many airlines will have a regional hub that shorter flights connect to, and then switching planes at those hubs for connections to other international hubs.

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Creativity Exercises Study Resources 282

Leapfrogging

FEBRUARY 27, 2025

T echnological Uncertainty Emerging innovations that could disrupt existing business models. For instance, a global airline might prepare contingency plans for fuel price spikes, travel bans, or labor strikes. Identify Key Uncertainties List all potential uncertainties that could impact strategic decisions.

Strategy 130

Strategy Strategy Technical Review Agile 130

Innovation Excellence

APRIL 17, 2017

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

Tips 60

Tips Innovation Industry Examples 60

Innovation Excellence

APRIL 18, 2024

This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups […] Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better.

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Rebel & Reason

JANUARY 13, 2020

However, KLM Royal Dutch Airlines is proving that it is possible to slay larger, globally recognized monsters – even if the organization itself is an inherent part of the problem. Of course, KLM Royal Dutch Airlines recognizes that, sometimes, flights are necessary.

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Industry Trends Course Meeting 59

Paul Hobcraft

JUNE 19, 2023

How difficult would it be to embrace this Composable Innovation Enterprise Framework, as it is often argued that most people want to keep innovation management and its process simple? We cannot afford to avoid changing our innovation processes as we deal with a far more complex and challenging world. Why change?

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Innovation Case Study Design Agile 147

Rmukesh Gupta

JANUARY 22, 2023

One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costing them an estimated $725million-$825 million.

Technology 59

Technology Artificial Inteligence How To Project 59

IdeaScale

JANUARY 24, 2019

Wharton’s Adam Grant speaks on innovation. TED Talks are a great way to explore the cutting edge of innovation, from philosophers to psychologists. Here are five must-watches about innovation, how it happens, and why it matters. Each of these TED talks points out that innovation does not happen in a vacuum.

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eZassi

FEBRUARY 3, 2025

Unearth the Energy Transition As the world races toward net-zero emissions, renewable energy innovations are rapidly reshaping industries once reliant on fossil fuels. SAF adoption accelerates: Airlines are ramping up investment in biofuels made from waste materials, drastically reducing lifecycle emissions.

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HYPE Innovation

SEPTEMBER 13, 2024

Unser Beitrag zeigt, wie Unternehmen bereits heute von KI profitieren – vom kleinen Handwerksbetrieb bis zur großen Airline. Ob Einzelhandel oder Gastronomie: In nahezu allen Branchen haben Betriebe begonnen, das Potenzial der Technologie auszuschöpfen und damit ihre Prozesse zu optimieren.

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Paul Hobcraft

MAY 19, 2023

Developing the innovation stack takes the view that innovation is a series of building blocks stacked on top of each other with different layers to work through. Combining these “building blocks” modularly in innovation stacks creates a unique design that adapts to your specific needs and goals.

Technical Review 130

Technical Review Software Review Innovation Design 130

Paul Hobcraft

APRIL 19, 2021

Having people at the centre of designs enables more intelligent, rapid and lasting innovation. Applying human-centred innovation. Tony Hemmelgarn, the CEO of Siemens Digital Industries Software , presented “Human-centred Innovation” at the Hannover Messe show (April 12 th to 16 th , 2021), which was held in a virtual environment.

Innovation 130

Innovation Software Design Technology 130

Paul Hobcraft

APRIL 19, 2021

Having people at the centre of designs enables more intelligent, rapid and lasting innovation. Applying human-centred innovation. Tony Hemmelgarn, the CEO of Siemens Digital Industries Software , presented “Human-centred Innovation” at the Hannover Messe show (April 12 th to 16 th , 2021), which was held in a virtual environment.

Innovation 130

Innovation Software Design Technology 130

Daniel Burrus

MARCH 1, 2023

From the iPod at Apple to the Happy Meal at McDonald’s—both digital and physical innovations in all industries have often stemmed from collaborative creativity at all levels. And as a C-suite executive or a business leader of any kind, how receptive are you to employee ideas as they pertain to transformative innovation?

Design 92

Design How To Creativity Trends 92

Idea to Value

MARCH 31, 2016

These innovative planes would be faster than the decommissioned Concorde service, able to fly from London to New York in about 3.4 hours, yet would be cheap enough to run that they would be economically competitive with normal airlines taking more than twice as long. Do you like insights into new innovations like this?

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Comparison Report Industry Training 100

Paul Hobcraft

NOVEMBER 12, 2019

Innovation is really needed here. There are six innovation areas of electrification, hydrogen, biochemistry and synthetic chemistry, material efficiency and circularity, alongside new materials and the ability to carbon capture and carbon use that need to have innovative solutions. Therefore, there will be no energy transition.

Technical Review 145

Technical Review Report Innovation Technology 145

Innovation in Practice

AUGUST 17, 2015

Here's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). From Fox News : The airline legroom wars may finally be coming to an end. It's a great tool to make products and services that are "smart."

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Innovation Design Report Tools 40

BrainZooming

OCTOBER 28, 2015

I’m not sure where to start with the brand experience problems for Southwest Airlines in this picture. The entire Southwest Airlines ticketing area was decorated for Halloween. We talk about Southwest Airlines frequently example in Brainzooming branding and content marketing workshops. Innovation Strategy to Grow Your Business?

Strategy 40

Strategy Strategy eBook Strategic Thinking 40

IdeaConnection

FEBRUARY 16, 2018

As part of its efforts to innovate and maintain a leading position in its market Singapore Airlines (SIA) is ramping up its open innovation endeavors. Also on its agenda is a strengthening of its internal open innovation culture. Also on its agenda is a strengthening of its internal open innovation culture.

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Open Innovation Internet of things Innovation Training 63

Qmarkets

JANUARY 17, 2023

For vehicle manufacturers and service providers in the global transport industry right now, innovation isn’t so much optional as existentially vital. In this blog, we’ll explore some of these trends and make a case for an effective innovation management program to capitalize on them. Take sustainability.

Industry 98

Industry Innovation Trends Technology 98

Innovation Excellence

NOVEMBER 15, 2016

So, how did one airline company disrupt the airline industry through a low-budget carrier? A remote, often misunderstood country, Iceland has become one of the hottest tourist destinations. This is quite alarming.

Disruption 40

Disruption Industry Company Innovation 40

Yet2

JANUARY 28, 2020

This was the second year yet2 sent team members to the conference, which markets itself as “The Global Stage for Innovation.” Two in particular, jumped out at us: Parallel Reality from Delta Airlines & MisappliedSciences demonstrated personalized content tailored to individuals’ itineraries, simultaneously, on a single screen; and.

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Innovation Tips Conference Video 85

Leapfrogging

JANUARY 25, 2016

There are a myriad of lists out there extolling the top trends and innovative products to watch for 2016. But perhaps the greatest innovations in business won’t be what companies decide to sell, but how they’ll go to market in ways that create entirely new business models. Counterintuitive Mash-Ups – Shock Customers into Loving You.

Artificial Inteligence 100

Artificial Inteligence Competition Culture Trends 100

Leapfrogging

JANUARY 25, 2016

There are a myriad of lists out there extolling the top trends and innovative products to watch for 2016. But perhaps the greatest innovations in business won’t be what companies decide to sell, but how they’ll go to market in ways that create entirely new business models. Counterintuitive Mash-Ups – Shock Customers into Loving You.

Artificial Inteligence 100

Artificial Inteligence Competition Culture Trends 100

Idea to Value

MARCH 20, 2016

2] That one particular woman is Joy Mangano, the “Queen of HSN”, who is a serial entrepreneur and innovator with more than a hundred patents to her name and is most famously known for her first invention, the Miracle Mop. More importantly, we can glean so many lessons about business acumen and innovation in business from her life story.

Learning 100

Learning Innovation Marketing Idea Management 100

Destination Innovation

FEBRUARY 9, 2017

I recently visited Dubai to give a class on Innovation. It contains many unexpected and incongruous items covered with flowers e.g. an Emirates Airlines plane, two cars stacked one on the other or two houses leaning together. Examples of some of the company’s most innovative products – both successful and unsuccessful.

Brainstorming 70

Brainstorming LEAN Conference Creativity 70

Innovation Excellence

SEPTEMBER 4, 2015

Here's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). It's a great tool to make products and services that are "smart." They adjust and learn, then adapt their performance to suit the needs of the user. Continue reading →

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Innovation Tools Examples Learning 40

Innovation Excellence

NOVEMBER 10, 2017

Lufthansa Systems, IT services provider in the airline industry with over 300 airline customers, initiated an Intrapreneurs program named Invent IT in 2007-2008.

Innovation Management 69

Innovation Management System Industry Learning 69

Leapfrogging

MARCH 20, 2019

“Decoupling” the value chain is the next big strategy for digital innovation and business models. Around the 2000s, a second wave of business model innovation appeared: Disintermediation. He has been recognized by the Thinkers50 as one of the world’s top keynote speakers and thought leaders in business strategy and innovation.

Disruption 138

Disruption Technical Review Industry Policies 138

Jeffrey Phillips

AUGUST 15, 2017

It seems strange to me, after working for over 12 years in innovation, that so many people can view the same set of circumstances and opportunities in so many different ways. Our economy is awash in innovation opportunities, and the opportunities are growing and expanding.

Disruption 133

Disruption Industry Culture Course 133

Mills-Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? In the case of Boeing, software was going to solve known basic aerodynamic design problems.

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Software Leadership Change System 99

InnovationManagement

JUNE 25, 2019

In 2008, Dave Carroll, a Canadian guitarist and songwriter, flew with United Airlines from Halifax, Nova Scotia to Omaha, Nebraska with a stop at Chicago’s O’Hare airport. The post An Innovative Complaint: United Breaks Guitars appeared first on Innovation Management.

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Innovation Innovation Management Management 56

whataventure

FEBRUARY 16, 2018

Innovate like a serial entrepreneur! Find more on our Innovation Platform. Get inspired by Jumeirah’s or Singapore Airlines’ luxurious solutions, and decide for yourself. Innovate like a serial-entrepreneur! Singapore Airlines. Enjoy the following business model strategy to boost your creativity.

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Groups Strategy Strategy Creativity 71