Harvard Business Review

AUGUST 7, 2018

But methods can be learned. It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. Step one is to recognize your dependencies , i.e. your key stakeholders.

Technical Support 15

Technical Support Groups Strategy Strategy 15

Harvard Business Review

APRIL 27, 2015

Corporate tweeters need to know that they aren’t just promoting a brand or solving a problem: they are performing for an audience, supporting customers throughout their journey, and even, subtly, selling. The best, like American Airlines, make it feel natural. She is unlikely to go looking for the support account.

Company 14

Company Analysis Technical Support Engagement 14

Harvard Business Review

MAY 13, 2014

That includes learning from the outside and striving to adopt certain start-up practices, with a focus on three key management processes: (1) resource allocation that nurtures future businesses, (2) faster-cycle product development, and (3) partnering with start-ups. Says Comstock, “You have to believe that energy storage has a big future.”

Technical Review 11

Technical Review LEAN Software Review Product Development 11