Innovation Excellence

APRIL 17, 2017

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

Tips 60

Tips Innovation Industry Examples 60

Boxes and Arrows

MARCH 11, 2014

So you want to extend your website’s account management features to mobile devices. And many sites enable account management features on mobile devices. The trick is knowing which features to add to the mobile account management experience. Accounts provide a lot of value for website visitors. Streamline account creation.

Management 88

Management Design Examples Course 88

Daniel Burrus

MARCH 1, 2023

From both the perspective of an employee looking to be a bigger asset to the organization with innovation and higher-ups and managers seeking a way to further transform the industry, identifying common company pain points unlocks potential. This section is more for the managers and executives that are being sold to by an intrapreneur.

Design 92

Design How To Creativity Trends 92

Business and Tech

AUGUST 26, 2021

Karthik Namasivayam Director, The School of Hospitality Business, Eli Broad College of Management , Michigan State University. Managing a hospitality business is not simple. Jan Carlzon, ex-CEO of SAS Airlines, described each occasion when a guest interacts with the hotel or restaurant as “moments of truth.”

Industry 130

Industry Agile Technology Collaboration 130

Mills-Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 99

Software Leadership Change System 99

Leapfrogging

JANUARY 25, 2016

Who knew people cared so much about Amazon’s highly paid developers, marketers and middle managers featured in the New York Time’s controversial exposé. The airline created branded packets of chips, candy and cereal bars that doubled as tickets for a Transavia flight. Counterintuitive Mash-Ups – Shock Customers into Loving You.

Artificial Inteligence 100

Artificial Inteligence Competition Culture Trends 100

Leapfrogging

JANUARY 25, 2016

Who knew people cared so much about Amazon’s highly paid developers, marketers and middle managers featured in the New York Time’s controversial exposé. The airline created branded packets of chips, candy and cereal bars that doubled as tickets for a Transavia flight. Counterintuitive Mash-Ups – Shock Customers into Loving You.

Artificial Inteligence 100

Artificial Inteligence Competition Culture Trends 100

Innovation Excellence

NOVEMBER 10, 2017

Lufthansa Systems, IT services provider in the airline industry with over 300 airline customers, initiated an Intrapreneurs program named Invent IT in 2007-2008.

Innovation Management 69

Innovation Management System Industry Learning 69

Paul Hobcraft

JUNE 19, 2023

How difficult would it be to embrace this Composable Innovation Enterprise Framework, as it is often argued that most people want to keep innovation management and its process simple? Any enterprise-enabled framework will require serious change management thinking. It is not a “big bang” solution; it should be phased.

Innovation 147

Innovation Case Study Design Agile 147

Leapfrogging

MARCH 20, 2019

In the case of the travel industry, hotels, airlines, and tour operators decided to bypass the travel agencies and offer their services directly to consumers over the internet. manage pill intake). This time, it was the intermediaries– travel agents, industrial equipment distributors, and full-service stock brokers–that got disrupted.

Disruption 138

Disruption Technical Review Industry Policies 138

Qmarkets

JANUARY 17, 2023

In this blog, we’ll explore some of these trends and make a case for an effective innovation management program to capitalize on them. Other airlines including Virgin Atlantic and American Airlines have placed orders for air taxis developed by British company Vertical Aerospace in partnership with Rolls-Royce and Honeywell.

Industry 98

Industry Innovation Trends Technology 98

whataventure

FEBRUARY 16, 2018

Get inspired by Jumeirah’s or Singapore Airlines’ luxurious solutions, and decide for yourself. Clever manages to offer products at a low price by not placing importance on the brand itself and the values related to it, thereby reducing, e.g., design and marketing costs. Singapore Airlines. Affordability.

Groups 71

Groups Strategy Strategy Creativity 71

Paul Hobcraft

APRIL 19, 2021

Airlines are looking to encourage us back onto their planes. Initially, to get Manufacturing restarted, Siemens Digital Industries Software introduced workplace distancing solutions to manage that “next or new normal” in manufacturing. Keeping Us Safe for Resuming Travel. We all have had imposed on us severe travel restrictions.

Innovation 130

Innovation Software Design Technology 130

Paul Hobcraft

APRIL 19, 2021

Airlines are looking to encourage us back onto their planes. Initially, to get Manufacturing restarted, Siemens Digital Industries Software introduced workplace distancing solutions to manage that “next or new normal” in manufacturing. Keeping Us Safe for Resuming Travel. We all have had imposed on us severe travel restrictions.

Innovation 130

Innovation Software Design Technology 130

eZassi

FEBRUARY 3, 2025

SAF adoption accelerates: Airlines are ramping up investment in biofuels made from waste materials, drastically reducing lifecycle emissions. How can Innovation Management Help Your Organization’s Sustainability Goals?

Innovation 52

Innovation Industry Technology System 52

Qmarkets

SEPTEMBER 24, 2020

In my personal experience as Qmarkets’ VP of Product and Customer Success, and inspired by dozens of our leading customers, I have a deep belief that innovation management should not be viewed as a luxury, but as a strategic means of placing your business in the best possible position to navigate times of crisis.

Innovation Management 52

Innovation Management Management Innovation Disruption 52

Qmarkets

SEPTEMBER 24, 2020

In my personal experience as Qmarkets’ VP of Product and Customer Success, and inspired by dozens of our leading customers, I have a deep belief that innovation management should not be viewed as a luxury, but as a strategic means of placing your business in the best possible position to navigate times of crisis.

Innovation Management 52

Innovation Management Management Innovation Disruption 52

Daniel Burrus

JULY 17, 2019

For example, Delta Airlines’ entire fleet in the United States was temporarily grounded because of computer problems—the second shutdown over a period of six months also shutting down the carrier’s website and mobile apps. Just as old software shut down an entire airline, legacy thinking can cripple your organization.

Agile 67

Agile Underperforming Technical Team Technology Strategy 67

InnovationManagement

JUNE 25, 2019

In 2008, Dave Carroll, a Canadian guitarist and songwriter, flew with United Airlines from Halifax, Nova Scotia to Omaha, Nebraska with a stop at Chicago’s O’Hare airport. The post An Innovative Complaint: United Breaks Guitars appeared first on Innovation Management.

Innovation 56

Innovation Innovation Management Management 56

Idea to Value

MARCH 20, 2016

As discussed in the business growth book Robert’s Rules of Innovation: A 10-Step Program for Corporate Survival , a key innovation imperative is Idea Management. That first year, she managed to sell a few thousand mops from home and then took her product to QVC. Patents are important tools for both offensive and defensive strategy.” [5].

Learning 100

Learning Innovation Marketing Idea Management 100

Michael Roberto

FEBRUARY 15, 2018

Source: Dallas News For decades, the airline industry has been characterized by abysmal profits. The list of airline bankruptcies is seemingly endless. airline industry profitability is very strong at the moment - "healthier than ever" according to the headline. airlines averaged $19.65 airlines averaged $19.65

Industry 20

Industry Report Competition Study 20

Rmukesh Gupta

APRIL 10, 2019

Like Southwest Airlines’ obsession on being the lowest cost airlines or Alcoa’s obsession of having zero incidents in their factories or Amazon’s obsession on serving the customer what they want (even if they themselves don’t know what they want) or Apple’s obsession on design. .

Strategy 60

Strategy Strategy Underperforming Technical Team Agile 60

Paul Hobcraft

MAY 19, 2023

We operate in a different era today, one of growing complexity and relationship-centricity, yet our innovation management approaches LACK comprehensive solutions that embrace Ecosystem and platform thinking and design. Arguably this was more for a startup.

Technical Review 130

Technical Review Software Review Innovation Design 130

KindlingApp

SEPTEMBER 21, 2015

I was introduced to these innovation management resources a few months ago when two clients, both referencing The Idea-Driven Organization , came to Kindling looking for a software solution to evolve their innovation strategy. An eight-step process for developing an innovation management strategy. Robinson and Dean M.

Innovation Management 40

Innovation Management Management Innovation Programs Case Study 40

Corporate Innovation

JULY 17, 2017

The ACE mobility services value chain requires expertise in one or more of the following areas: 1) Vehicle Design and Manufacturing , 2) Big Data acquisition, management and exploitation , 3) ACE Platform , 4) Passenger Experience Platform , and 5) Fleet Operations. Expertise of how to manage and maintain such fleets over many locations.

Analysis 56

Analysis Big Data Data Software 56

Boxes and Arrows

AUGUST 30, 2016

This concept first hit home for me some years back while working on a content management system. My team had built this shiny, new GUI with a backend database for managing user education content. Why does a command line interface work so well in the case of airline reservations? Hear me out.

System 54

System Design Software Data 54

Mills-Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 52

Software Leadership Change System 52

Corporate Innovation

MARCH 20, 2018

Fleet managers. We will see two types of fleet managers. First, managers of fleets that are owned by another company. For example, in the partnerships that Ford is developing with Postmates and Domino’s Pizza , Ford will manage the Domino-owned fleet. Second, companies that both own and manage their fleets.

Company 5

Company Underperforming Technical Team Examples Technology 5

Rmukesh Gupta

JULY 17, 2020

Overview: Gary Hamel has been one of my favorite authors and management guru’s. The second third of the book is a case study about two organisations which have been successful in rethinking their management of their businesses. One of the things he says really struck a chord with me. The flow was logical. The examples were concrete.

Case Study 71

Case Study Study Data Management 71

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Project 27

Project Management Change Innovation 27

Michael Roberto

MARCH 5, 2018

News reports this morning indicate that United Airlines has announced a significant change to its employee compensation policies. United Airlines President Scott Kirby issued a memo to employees explaining the change. Here's one comment: I find it unbelievable that management is so out of touch with their work force.

Report 20

Report Policies Change Strategy 20

Qmarkets

MARCH 18, 2020

link] Ironically, the same behaviours that fertilize ideas via innovation management can spread an infection that will endanger it. Already we are seeing some worryingly severe consequences, with global stock market volatility, consumer retail hysteria, and whole airline fleets grounded indefinitely.

Collaboration 98

Collaboration Brainstorming How To Crowdsourcing 98

Michael Roberto

MARCH 6, 2018

After a firestorm of criticism, United Airlines has walked back their compensation policy change. The biggest management failure here is not "misjudging" employee reactions. Well, that didn't take long. They will not be moving to the lottery system that they had proposed to replace regular quarterly performance bonuses for employees.

Policies 20

Policies Groups System Change 20

Stephen Shapiro

APRIL 5, 2017

Hi Stephen, I think many of us can relate to your airline experience. In my case for example, I was asked by a restaurant manager if I liked their food and I honestly pointed out the things I didn’t like. And yeah, I must agree that when something that seems bad turns out good, it makes us feel good.

Examples 45

Examples Management 45

KindlingApp

SEPTEMBER 14, 2015

Management frequently sees the necessary investment as being prohibitively high, and instead invests in projects that might drive more short term results. Unfortunately for those managers, the idea that innovation requires massive investment to pay off is a complete misconception—even one good idea can have a huge impact on the bottom line.

Innovation Programs 40

Innovation Programs Culture Idea Generation Culture of Innovation 40

Daniel Burrus

MAY 8, 2019

In July 2016, Southwest Airlines canceled 2,300 flights when a router failed, delaying hundreds of thousands of passengers. In November 2015, Orly Airport in Paris was forced to ground planes for several hours when the airport’s weather data management system crashed. The same issue grounded 451 Delta Air Lines flights weeks later.

Technology 59

Technology Trends System Industry 59

Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Internet of things 19

Internet of things Artificial Inteligence Learning Technology 19