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Step 1: Start With a Small-Scale Pilot The journey began in 2022 when Vanguard initiated a pilot within their ChiefTechnologyOffice and IT department, focusing on improving the software developer experience. High levels of incoming work from outside teams contributed to elongated cycle times.
Consider the battle waged by IBM’s software developmentteams between competing methods for getting closer to customers. Designers engage directly with individual users, developing empathy , observing how they work, and uncovering surprising ideas to help make their lives better. They faced a culture clash, however.
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