Harvard Business Review

APRIL 22, 2015

To build new technologies your frontline employees will use and trust — tools that will actually improve the customer experience — you need to ask for their feedback at every stage of development. For example, at Verizon we recently developed and introduced two new technologies to our call centers.

Tools 12

Tools Technical Review Development Team Review Technology 12

Harvard Business Review

MARCH 22, 2018

By Surya Panditi, SVP and GM, Agile Management, CA Technologies. It’s no use having technology that’s responsive to the business if the business can’t respond to technology and the demands coming from its customers. Agile Adoption Goes beyond IT and Development to Other Organizations in the Business.

Agile 9

Agile Survey Technology Company 9

Harvard Business Review

JANUARY 21, 2015

It’s extremely difficult to say how long current trends will remain significant — innovative technologies are popping up faster than we can forecast — and it’s impossible to tell which new trends could emerge during your campaign and thwart your efforts. And then tweak your strategy.

Agile 14

Agile Marketing Underperforming Technical Team Technical Review 14

Harvard Business Review

AUGUST 8, 2011

When we surveyed nearly 700 managers from companies around the world, asking them to say which of five employee motivators they think is most important, a mere 5% ranked progress as number one — way behind conventional motivators like incentives and recognition. Find small wins even in setbacks.

Video 15

Video Design Technical Review Development Team Review 15

Harvard Business Review

AUGUST 25, 2014

Every year, the Manpower Group, a human resources consultancy, conducts a worldwide “Talent Shortage Survey.” Last year, 35% of 38,000 employers reported difficulty filling jobs due to lack of available talent; in the U.S., But the idea of a “skills gap” as identified in this and other surveys has been widely criticized.

Technical Review 11

Technical Review Software Review Design Policies 11

Harvard Business Review

MAY 15, 2018

Consider the case of an organization in our consortium, the Connected Commons , that uncovered a ground-breaking audio/visual technology which would differentiate the organization in existing channels but also had the potential to open up entirely new markets. The group was surprised several times by the demands of external stakeholders.

Agile 15

Agile Underperforming Technical Team How To Collaboration 15

Harvard Business Review

MAY 20, 2016

To get everyone speaking the same spatial language, we created a Collaboration and Quiet index consisting of seven attributes that can more concretely enable people to match a desired way of working with a physical space: location, enclosure, exposure, technology, temporality, perspective, and size.

Design 14

Design Collaboration Exercises Technical Review 14

Harvard Business Review

SEPTEMBER 9, 2014

And a quarter of companies, according to the same survey, confess that not one of their new offerings met its profitability goals. This new (and alarming) data comes from pricing consulting giant Simon-Kucher & Partners, which conducts its survey every other year with the Professional Pricing Society, a professional association.

Survey 14

Survey Innovation Processes Marketing Course 14

Harvard Business Review

APRIL 28, 2016

Online security often focuses on technical details — software, hardware, vulnerabilities, and the like. But effective security is driven as much by people as it is by technology. The ways those people interact with technology and each other can completely change the effectiveness of your security strategy.

Data 12

Data Tools Design Collaboration 12

Harvard Business Review

MAY 18, 2018

Individuals discussed what they brought to the team and what they needed from their fellow team members. They did pulse checks to assess their alignment and where there was work to do. For example, Maureen is a mid-level learning and development leader at a global tech company that’s growing rapidly through acquisition.

Change 15

Change Underperforming Technical Team Agile Development Team Review 15

Harvard Business Review

JUNE 17, 2015

This intensive customer focus has increased as technology-enabled transparency and online social media accelerate an inexorable flow of market power downstream from suppliers to customers. Consider the battle waged by IBM’s software development teams between competing methods for getting closer to customers.

Software Review 15

Software Review Design Thinking Software Design 15

Harvard Business Review

JUNE 13, 2018

By Surya Panditi, GM, Agile Management, CA Technologies. So organizations today are staying ahead of the curve by scaling agile and building agility into everything they do, and extending agile techniques and practices across teams, teams-of-teams, non-IT organizations and even across the business as a whole.

Agile 8

Agile Technology Artificial Inteligence Competition 8

Harvard Business Review

SEPTEMBER 24, 2018

Dozens of companies, ranging from telcos ( Sprint , AT&T ), to tech giants (SAP, IBM), to automakers and insurance companies (MINI, State Farm ) have launched similar experiments. User satisfaction surveys consistently rank them as the favorite aspect of corporate coworking. Now, do these spaces work in promoting innovation?

Company 14

Company Survey Design Report 14