Harvard Business Review

JULY 1, 2024

Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.

How To 109

How To Industry 109

Innovation Excellence

JULY 1, 2024

GUEST POST from Greg Satell Every era is defined by the problems it tackles. At the beginning of the 20th century, harnessing the power of internal combustion and electricity shaped society. In the 1960s there was the space race.

Innovation 61

Innovation Learning How To Artificial Inteligence 61

Harvard Business Review

JULY 1, 2024

An analysis of Instagram posts by Fortune 500 companies after George Floyd’s murder found that customers were skeptical of those who waited too long to make a statement.

Company 83

Company Analysis 83

Innovation Excellence

JULY 1, 2024

Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

Change 57

Change Collaboration Innovation Artificial Inteligence 57

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JULY 1, 2024

In the ever-evolving world of business and technology, understanding how your team innovates—leveraging your strengths and augmenting your weaknesses—is key to staying competitive and fostering growth. Innovation, however, is not a one-size-fits-all process. It manifests in various forms and can proceed down multiple paths. To navigate this diverse landscape, it's essential to identify, enhance, and balance your team's unique innovation mode.

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Innovation Competition Technology Culture 36

Michael Roberto

JULY 1, 2024

Source: www.agilitypr.com Professor Craig Wortmann recently shared some terrific advice in a Kellogg Insights column titled, "How to Talk About What You Do (without Being Boring)." Wortmann explains two key mistakes that people make either during job interviews or at networking events. Put simply, many individuals either share too little or too much.

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