Harvard Business Review

JULY 1, 2024

Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.

How To 136

How To Industry 136

Innovation Excellence

JULY 1, 2024

Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

Change 75

Change Collaboration Innovation Artificial Inteligence 75

Harvard Business Review

JULY 1, 2024

An analysis of Instagram posts by Fortune 500 companies after George Floyd’s murder found that customers were skeptical of those who waited too long to make a statement.

Company 116

Company Analysis 116

ITONICS

JULY 1, 2024

In the ever-evolving world of business and technology, understanding how your team innovates—leveraging your strengths and augmenting your weaknesses—is key to staying competitive and fostering growth. Innovation, however, is not a one-size-fits-all process. It manifests in various forms and can proceed down multiple paths. To navigate this diverse landscape, it's essential to identify, enhance, and balance your team's unique innovation mode.

Innovation 68

Innovation Competition Technology Culture 68

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Competition

Innovation Excellence

JULY 1, 2024

GUEST POST from Greg Satell Every era is defined by the problems it tackles. At the beginning of the 20th century, harnessing the power of internal combustion and electricity shaped society. In the 1960s there was the space race.

Innovation 64

Innovation Learning How To Artificial Inteligence 64

ITONICS

JULY 1, 2024

In the ever-evolving world of business and technology, understanding how your team innovates—leveraging your strengths and augmenting your weaknesses—is key to staying competitive and fostering growth. Innovation, however, is not a one-size-fits-all process. It manifests in various forms and can proceed down multiple paths. To navigate this diverse landscape, it's essential to identify, enhance, and balance your team's unique innovation mode.

Innovation 36

Innovation Competition Technology Culture 36