Sat.Feb 08, 2025

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Would Better Data Mining Improve Your Customer Experience?

BrainZooming

What data sources does your organization mine to track the customer experience (CX) your brand delivers? How does your analysis contribute to making process improvement an ongoing strategic focus?

Data 52
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Turns Out the Tin Foil Hat People Were Right

Innovation Excellence

by Braden Kelley Turns out ‘Havana Syndrome’ is most likely the result of a directed electromagnetic, not ultrasonic, attack against CIA, U.S. military, F.B.I agents and State Department personnel and their family members. I couldn’t figure out how to embed this YouTube short, so here is the link.

How To 112
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Top 10 Human-Centered Change & Innovation Articles of January 2025

Innovation Excellence

Drum roll please At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

Change 58