Wed.Jan 29, 2025

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OpenAI Launches ChatGPT Gov to Support Federal Agencies

IdeaScale

OpenAI has introduced ChatGPT Gov, a specialized version of its AI-powered chatbot tailored for U.S. government agencies. This new offering brings the advanced capabilities of OpenAIs frontier models into secure, government-approved cloud environments, enabling federal agencies to harness AI for greater efficiency, improved decision-making, and enhanced service delivery.

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Why CIOs Should Co-Lead Customer Experience

Innovation Excellence

GUEST POST from Howard Tiersky Forrester recently gathered top Customer Experience (CX) professionals from around the world for the Forrester CX Forum in New York. For the uninitiated, CX is the discipline of defining the step-by-step customer journey from marketing through sales and service.

Marketing 119
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Empathy Meets Innovation: Transforming Hospitality Through Technology

Tullio Siragusa

Empathy Meets Innovation: Transforming Hospitality Through Technology The hospitality industry has long been synonymous with human connection and guest experiences, but in todays digital age, its clear that technology has a pivotal role to play in enhancing those experiences. On a recent episode of The Bliss Business Podcast , we had the privilege of speaking with Flavio D.

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Why Some Employers are Disappointed with Gen Z Hires

Michael Roberto

[link] Fortune's Orianna Rose Royle reports that, "six in 10 employers say they have already sacked some of the Gen Z workers they hired fresh out of college in recent months." She cites data from a survey of nearly 1,000 business leaders conducted by Intelligent. Royle offers some more data from the Intelligent study: Employers gripe with young people today is their lack of motivation or initiative50% of the leaders surveyed cited that as the reason why things didnt work out with their new hire

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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New Consortium Aims to Equip College Students with AI Skills for the Workforce

IdeaScale

As artificial intelligence rapidly reshapes industries, colleges and universities are stepping up efforts to integrate AI skills into their curricula. A newly formed partnership, the AI Readiness Consortium, is taking a hands-on approach to ensure students gain the necessary expertise to thrive in an AI-driven workforce.

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The Business Leader’s Guide to Overcoming Today’s Uncertainty

Daniel Burrus

One thing is for certain: the future is uncertain. But within that uncertainty lies immense potential for growth and innovation. This is only for those who can find the certainty that comes with it. By leveraging Hard Trends and Soft Trends, you can discover what you know for sure will happen, locating the opportunity within uncertainty and disruption.

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Why And How To Use A Technology Radar

ITONICS

A technology radar is like a lighthouse in the fog of uncertainty, guiding businesses toward opportunities and away from risks. Maintaining a tech radar is crucial to accurately represent the current state of the technology landscape, ensuring it is regularly updated to reflect the latest changes and inform strategic decision-making in an organization.

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Turnaround Executives: Who are the experts? Who are the posers?

BrainZooming

During my corporate life, I worked under multiple C-level executives who fashioned themselves as turnaround experts. A couple really were truly adept at turnarounds ; the others were clueless pretenders.

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Research: Trying to Pick the “Best of the Best” Is the Wrong Approach

Harvard Business Review

In selecting the most creative people or ideas to hire or implement, many organizations use multi-step processes that winnow the initial pool to a group of finalists and then select the best of the best from the finalists. Research conducted in which the authors were involved found that such an approach may be a waste of time and resources and that the experts trying to pick the winners from the finalists agonize and cant really determine the clearly superior choices.

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Driving Towards 10 Hours: Unlocking AI’s Potential with Hatz AI

Hatz AI

Why 10 hours? Because research and real-world experience show that after this threshold, AI shifts from being a tool to becoming a true co-intelligencea partner in innovation and productivity.

Tools 52
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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.

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Hyperautomation with Agentic Bots: Transforming Business Processes

Acuvate

In the rapidly evolving digital landscape, businesses constantly seek innovative ways to enhance productivity, reduce costs, and streamline operations. Hyperautomation , as a transformative concept, integrates advanced technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML) to automate end-to-end business workflows.

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MSP 3.0: The Role of MSPs in the AI Revolution

Hatz AI

"AI adoption is happening faster than executives can plan from the top down, because it's already being used from the bottom up.

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38 Icebreaker Ideas to Energize Creative Thinking and Idea Generation

ITONICS

Starting a creative workshop without an icebreaker is like trying to light a campfire with damp woodpossible, but far more difficult than it needs to be.

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Research: Humble Leaders Inspire Others to Step Up

Harvard Business Review

A new study found that this quality can ignite leadership ambitions throughout a company.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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How Deconstructing Jobs Can Change Your Organization

Harvard Business Review

Matching employees’ skills with specific projects, rather than confining them to fixed roles, can help unleash people’s talents. But companies need to deal with three tensions to make it work.

Change 25
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A Restaurant Innovator’s Recipe for Strategic Growth

Harvard Business Review

Find a distinct niche and scale.

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How to Make Better Decisions Under Pressure

Harvard Business Review

A conversation with Harvard Medical School’s Carol Kauffman on navigating high-stakes challenges effectively.

How To 16