IdeaScale

NOVEMBER 30, 2023

Table of Contents What is Customer Experience Innovation? Customer experience innovation is defined as the process of creating and implementing new ideas, strategies, technologies, or approaches to enhance the overall experience that customers have when interacting with a brand, product, or service. It involves identifying opportunities to deliver greater value, satisfaction, [.

Examples 130

Examples Innovation Strategy Strategy 130

Harvard Business Review

NOVEMBER 30, 2023

Generative AI can help organizations overcome inherent shortcomings in conventional processes for performing contingency scenario planning. This article explores how the technology can do that and provides an example: a simulation that the authors conducted.

Generative AI 144

Generative AI Technology Examples Artificial Inteligence 144

IdeaScale

NOVEMBER 30, 2023

Table of Contents What is Business Process Innovation? Business process innovation is defined as the significant and transformative changes made to existing processes within an organization to achieve better efficiency, effectiveness, and overall business performance. It involves reimagining, redesigning, and implementing new ways of conducting business activities with the aim of [.

Examples 130

Examples Innovation Change 130

Harvard Business Review

NOVEMBER 30, 2023

OpenAI has undoubtedly succeeded in its product innovations, with ChatGPT. But its governance innovations have failed spectacularly. Put in place to guard against the abuse of its product, the company’s unusual structure — a nonprofit that owns a for-profit — proved unpredictable and subject to the whims of its directors. There’s a reason the most successful startups stick to best practice: A more traditional governance structure would help OpenAI to scale while making the development of its tec

ChatGPT 142

ChatGPT Product Innovation Technology Innovation 142

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Competition

IdeaScale

NOVEMBER 30, 2023

Table of Contents What is Organizational Engagement? Organizational engagement is defined as the level of involvement, commitment, and connection that individuals within an organization have toward their work, the organization's goals, and its overall mission. It encompasses both the employees' emotional and intellectual involvement in their work and their dedication to contributing [.

Engagement 130

Engagement Strategy Strategy 130

Harvard Business Review

NOVEMBER 30, 2023

The growing challenge of labor shortages across various industries has highlighted the need for innovative recruitment approaches to bridge the gap between job openings and the available workforce. This article explores the concept of creative recruitment marketing efforts and its potential to address labor shortages by effectively reaching untapped talent pools, diversifying the talent pipeline, and aligning company values with purpose-driven candidates.

Creativity 141

Creativity Strategy Strategy Marketing 141

Harvard Business Review

NOVEMBER 30, 2023

This article describes a project undertaken by Japanese electronics giant Hitachi and three of its suppliers in conjunction with the E-Liability Institute to understand where CO2 emissions were produced in the value chain for the copper used to manufacture its transformers and how different sourcing of the copper would affect the quantity of emissions produced.

Project 113

Project Change 113

IdeaScale

NOVEMBER 30, 2023

Table of Contents What is Community Engagement? Community engagement is defined as the process of involving and collaborating with individuals, groups, or communities to address issues, solve problems, and make decisions that affect them. It is a two-way interaction that seeks to build relationships, share information, and gather input to ensure [.

Engagement 130

Engagement Examples Strategy Strategy 130

Innovation Excellence

NOVEMBER 30, 2023

GUEST POST from Shep Hyken While most outside of the tech industry won’t know the Avaya brand, most will have experienced its technology if you’ve contacted customer support or communicated directly with a brand for any reason. It is a multinational technology company based in the U.S.

Technology 98

Technology Collaboration Industry Company 98

IdeaScale

NOVEMBER 30, 2023

Table of Contents What is Trend Analysis? Trend analysis is defined as a statistical and analytical technique used to evaluate and identify patterns, trends, or changes in data over time. It involves the examination of historical data to uncover insights into the direction or tendencies of a particular phenomenon. Trend analysis [.

Analysis 130

Analysis Trends Examples Data 130

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

IdeaScale

NOVEMBER 30, 2023

Table of Contents The term "design innovation" has emerged as a driving force behind groundbreaking products, services, and user experiences. It goes beyond aesthetics, reaching into the very core of problem-solving and redefining the way we approach design challenges. In this comprehensive exploration, we delve into the essence of design innovation, its [.

Design 130

Design Examples Strategy Strategy 130

IdeaScale

NOVEMBER 30, 2023

Table of Contents What is a Project Management? Project management is defined as a structured and disciplined approach to planning, organizing, and overseeing the successful completion of a project. A project is a temporary endeavor with a specific goal, a defined timeline, and allocated resources. Project management involves coordinating various elements, such [.

Project 130

Project Examples Management Resources 130

IdeaScale

NOVEMBER 30, 2023

Table of Contents What is Supply Chain Innovation? Supply chain innovation is defined as the implementation of new and improved strategies, technologies, processes, and practices within the supply chain to enhance efficiency, reduce costs, mitigate risks, and improve overall performance. It involves the application of creative thinking and the adoption of [.

Strategy 130

Strategy Strategy Examples Creative Thinking 130

IdeaScale

NOVEMBER 30, 2023

Table of Contents What is Customer Service Innovation? Customer service innovation is defined as the introduction of new and improved methods, technologies, strategies, or processes to enhance the quality and effectiveness of customer service. It goes beyond traditional approaches and seeks to address customer needs, expectations, and challenges in novel and [.

Examples 130

Examples Innovation Strategy Strategy 130

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Innovation Management

IdeaScale

NOVEMBER 30, 2023

Table of Contents Businesses are constantly seeking strategies to stand out in a crowded market. The Blue Ocean Strategy emerges as a beacon, guiding companies toward uncharted waters where competition is irrelevant and new opportunities abound. Let's dive into the depths of the Blue Ocean Strategy and explore its intricacies. What [.

Strategy 130

Strategy Strategy Examples Competition 130

IdeaScale

NOVEMBER 30, 2023

Table of Contents What is Blockchain Technology? Blockchain technology is defined as a decentralized and distributed ledger system that enables secure, transparent, and tamper-resistant record-keeping of transactions across a network of computers. The term "blockchain" refers to a chain of blocks, where each block contains a list of transactions. This technology gained [.

Technology 130

Technology System 130

IdeaScale

NOVEMBER 30, 2023

What is Innovative Thinking? Innovative thinking is defined as the ability to approach challenges, problems, and opportunities with a creative and forward-looking mindset. It involves generating new and original ideas, questioning established norms, and finding novel solutions to complex issues. Innovative thinking goes beyond conventional problem-solving by encouraging individuals to explore unconventional paths, embrace ambiguity, [.

Innovation 130

Innovation Creativity 130

IdeaScale

NOVEMBER 30, 2023

Table of Contents In today's rapidly changing business landscape, innovation is more critical than ever. Without innovation, businesses can quickly become stagnant, lose their competitive edge, and fail to meet the ever-evolving needs of their customers. That's where innovation management consulting comes in. What is Innovation Management Consulting?

Innovation Management 130

Innovation Management Management Competition Innovation 130

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

Innovation