How McKinsey Resisted Disruption
Harvard Business Review
JANUARY 1, 2025
The firm’s new strategy prioritized flexibility and efficiency.
Wed.Jan 01, 2025
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Growing Your Conversational Commerce Capability
Innovation Excellence
JANUARY 1, 2025
How to Optimize the Latest Major Digital Touchpoint GUEST POST from Howard Tiersky Conversational commerce means interacting with your customer in an automated dialog via voice or text. Usage of voice-based conversational interfaces such as Alexa and Siri have been exploding for years.
Why Expertise Can Make You a Less Effective Leader
Harvard Business Review
JANUARY 1, 2025
Sydney Finkelstein, a professor at the Tuck School of Business at Dartmouth College, explains how it can lead you astray in two significant ways.
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