IdeaScale
AUGUST 15, 2024
In 2020, the International Standards Organization, most famous for its Quality Management Systems standard, published ISO 56000, Innovation Management—Fundamentals and Vocabulary. Since then, ISO has released eight additional innovation standards. But is it possible to create international standards for innovation, or are we killing creativity?
Harvard Business Review
AUGUST 15, 2024
The authors’ research found that three persistent problems plague DEI initiatives: They do not connect to operational or strategic goals and objectives; they do not include the rank-and-file; and they are often implemented through periodic efforts like annual diversity training that aren’t integrated into day-to-day work processes. Organizations can overcome these problems by using IT in three ways.
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Innovation Excellence
AUGUST 15, 2024
GUEST POST from Shep Hyken Megan Jones of Call Centre Helper recently interviewed me about the “Pillars of Customer Service.” In preparation, I did a Google search and asked, “What are the pillars of customer service?” There are many correct answers. In other words, there are no definitive answers.
Harvard Business Review
AUGUST 15, 2024
Fraud is estimated to be a multi-trillion-dollar problem — and this doesn’t even include undetected and unreported fraud. So how can senior leadership teams fortify their organizations against massive fraud schemes? By recognizing three archetypes of employees who commit fraud — intentional perpetrators, accidental perpetrators, and righteous perpetrators — leaders can spot red flags quickly in order to prevent future losses and reputational damage.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
The Bliss Business Podcast
AUGUST 15, 2024
We're excited to welcome Alicia Castillo Holley, PhD, to The Bliss Business Podcast for an inspiring conversation about investing with heart and empathy. Alicia is a renowned expert in entrepreneurship and investing, known for her unique approach that combines financial acumen with a deep commitment to making a positive impact.About Alicia Castillo Holley, PhD, MBA, MSci : Alicia's journey is a testament to the power of blending purpose with profit.
Innovators Alliance
AUGUST 15, 2024
Each Innovators Alliance chapter hosts monthly peer-to-peer member meetings which are facilitated by a professional Chapter Chair. The Chapter Chairs’ primary purpose is to ensure a supportive environment that ensures a strong collaborative environment, cultivating shared responsibility, and encouraging accountability and respect. Like all IA Chapter Chairs, Dundee Staunton , who facilitates two chapters, is passionate about innovation, growth, and development – and understands all too well, the
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