Mon.Dec 11, 2023

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Unlocking Customer Experience Innovation: A Step-by-Step Approach

HYPE Innovation

Customer experience has become a major differentiator for large companies. In a McKinsey survey of senior executives, 90% of respondents saw customer experience as one of the CEO’s top three priorities.

Survey 130
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How to Tell an Employee They’re Not Ready for a Promotion

Harvard Business Review

Discussing a promotion with an employee when you’re not ready to give them one is a delicate balancing act, but it’s also a golden opportunity. It’s a chance to turn a potentially negative situation into a constructive, forward-looking dialogue. By approaching the conversation with empathy, support, and a focus on the future, you set the stage for a collaborative relationship with your employee.

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Four Change Empowerment Myths

Innovation Excellence

GUEST POST from Greg Satell We live in a transformational age. Powerful technologies like the cloud and artificial intelligence are quickly shifting what it means to compete. Social movements like #MeToo and #BlackLivesMatter are exposing decades of misdeeds and rewriting norms.

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A Practical Guide for Marketers Who Want to Use GenAI

Harvard Business Review

The risks around generative AI are real. But this does not necessarily justify inaction, nor does it require a blanket approach to generative AI where marketers either blindly take risks or avoid AI altogether. In fact, a promising way to navigate this is a nuanced approach for which marketers systematically identify areas to experiment with generative AI and areas to wait-and-see.

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, CTO of Betterworks, will explore a practical framework to transform Generative AI prototypes into

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Consider this differentiator as you formulate your 2024 health care goals

Christensen Institute

As the year comes to an end, and a new year begins, it brings new possibilities and opportunities for change. And as you head into 2024, you are likely evaluating your business’ priorities and goals. Looking inward is critical to assess what organizational factors need changing, tweaking, or complete overhauling. Another key component is looking outward: at your customers and customers.

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What Innovators Who Create New Markets Do Differently

Harvard Business Review

Nondisruptive creation is when you create a new market without needing to tear down or displace others or your own business. There are no failed companies, lost jobs, or destroyed markets in its wake, opening a path to innovation where business and society can better thrive together. It offers the immense potential to innovate new markets where none existed before: Think of the billion-dollar industry the Square credit card reader unlocked, for example.

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How Private Equity Firms Create Value in Uncertain Times - SPONSOR CONTENT FROM EY-PARTHENON

Harvard Business Review

Sponsor content from EY-Parthenon.

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Top 25 AI Startups to Watch in Europe

Entrepreneur - Innovation

From healthcare, to finance, to autonomous vehicles and beyond.

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GenAI Is Redefining How Corporate In-House Legal Professionals Do Their Work - SPONSOR CONTENT FROM THOMSON REUTERS

Harvard Business Review

Sponsor Content from Thomson Reuters.

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Are You a Perfectionist? Is That Always a Bad Thing?

Michael Roberto

Source: [link] In Fast Company this week, University of Texas Professor Art Markman describes some of the pitfalls of being a perfectionist. He writes, "It’s wonderful to have high standards. But, at some point, those high standards cross the line from a benefit to a hindrance." Throughout the article, he describes some symptoms that might suggest you have crossed that line.

Study 36
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Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

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A New Survey Reveals How Legal Professionals Expect AI to Impact Their Work - SPONSOR CONTENT FROM THOMSON REUTERS

Harvard Business Review

Sponsor Content from Thomson Reuters.

Survey 71
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Prioritizing Projects for Growth in Your Innovation Portfolio

ITONICS

While project management is about doing stuff right, strategic portfolio management is about doing the right things. Most organizations are increasing their innovation spending, but we see them struggle to get the balance right and reap benefits from that investment.

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