Mon.Dec 11, 2023

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Unlocking Customer Experience Innovation: A Step-by-Step Approach

HYPE Innovation

Customer experience has become a major differentiator for large companies. In a McKinsey survey of senior executives, 90% of respondents saw customer experience as one of the CEO’s top three priorities.

Survey 130
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How to Tell an Employee They’re Not Ready for a Promotion

Harvard Business Review

Discussing a promotion with an employee when you’re not ready to give them one is a delicate balancing act, but it’s also a golden opportunity. It’s a chance to turn a potentially negative situation into a constructive, forward-looking dialogue. By approaching the conversation with empathy, support, and a focus on the future, you set the stage for a collaborative relationship with your employee.

How To 142
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Four Change Empowerment Myths

Innovation Excellence

GUEST POST from Greg Satell We live in a transformational age. Powerful technologies like the cloud and artificial intelligence are quickly shifting what it means to compete. Social movements like #MeToo and #BlackLivesMatter are exposing decades of misdeeds and rewriting norms.

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A Practical Guide for Marketers Who Want to Use GenAI

Harvard Business Review

The risks around generative AI are real. But this does not necessarily justify inaction, nor does it require a blanket approach to generative AI where marketers either blindly take risks or avoid AI altogether. In fact, a promising way to navigate this is a nuanced approach for which marketers systematically identify areas to experiment with generative AI and areas to wait-and-see.

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Driving Responsible Innovation: How to Navigate AI Governance & Data Privacy

Speaker: Aindra Misra, Senior Manager, Product Management (Data, ML, and Cloud Infrastructure) at BILL

Join us for an insightful webinar that explores the critical intersection of data privacy and AI governance. In today’s rapidly evolving tech landscape, building robust governance frameworks is essential to fostering innovation while staying compliant with regulations. Our expert speaker, Aindra Misra, will guide you through best practices for ensuring data protection while leveraging AI capabilities.

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Consider this differentiator as you formulate your 2024 health care goals

Christensen Institute

As the year comes to an end, and a new year begins, it brings new possibilities and opportunities for change. And as you head into 2024, you are likely evaluating your business’ priorities and goals. Looking inward is critical to assess what organizational factors need changing, tweaking, or complete overhauling. Another key component is looking outward: at your customers and customers.

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What Innovators Who Create New Markets Do Differently

Harvard Business Review

Nondisruptive creation is when you create a new market without needing to tear down or displace others or your own business. There are no failed companies, lost jobs, or destroyed markets in its wake, opening a path to innovation where business and society can better thrive together. It offers the immense potential to innovate new markets where none existed before: Think of the billion-dollar industry the Square credit card reader unlocked, for example.

Marketing 133

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How Private Equity Firms Create Value in Uncertain Times - SPONSOR CONTENT FROM EY-PARTHENON

Harvard Business Review

Sponsor content from EY-Parthenon.

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Top 25 AI Startups to Watch in Europe

Entrepreneur - Innovation

From healthcare, to finance, to autonomous vehicles and beyond.

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GenAI Is Redefining How Corporate In-House Legal Professionals Do Their Work - SPONSOR CONTENT FROM THOMSON REUTERS

Harvard Business Review

Sponsor Content from Thomson Reuters.

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Prioritizing Projects for Growth in Your Innovation Portfolio

ITONICS

While project management is about doing stuff right, strategic portfolio management is about doing the right things. Most organizations are increasing their innovation spending, but we see them struggle to get the balance right and reap benefits from that investment.

Project 36
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From Payroll Pains to Growth Gains: Streamlining Payroll & HR for Success

Speaker: Joe Sharpe and James Carlson

In the world of small business management, the challenge of managing payroll & HR efficiently while scaling operations can be overwhelming. Yet, with the right strategies in place, these challenges can become opportunities for growth and innovation. In this session, Joe Sharpe, Senior Director of Managed Payroll Services at IRIS, will reveal practical methods and expert insights for outsourcing and streamlining payroll processes, resulting in substantial time and resource savings.

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A New Survey Reveals How Legal Professionals Expect AI to Impact Their Work - SPONSOR CONTENT FROM THOMSON REUTERS

Harvard Business Review

Sponsor Content from Thomson Reuters.

Survey 84
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Are You a Perfectionist? Is That Always a Bad Thing?

Michael Roberto

Source: [link] In Fast Company this week, University of Texas Professor Art Markman describes some of the pitfalls of being a perfectionist. He writes, "It’s wonderful to have high standards. But, at some point, those high standards cross the line from a benefit to a hindrance." Throughout the article, he describes some symptoms that might suggest you have crossed that line.

Study 32