Innovation Excellence
AUGUST 8, 2024
GUEST POST from Shep Hyken Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and Customer Experience (CX) Study. We asked about the importance of a personalized experience.
Harvard Business Review
AUGUST 8, 2024
Thank-you notes are a powerful professional tool for leaders. The author — a senior communications professional at Pfizer — shares her experiences learning about the power of thank-you notes from her high-powered mentor and seeing how it benefitted their business, professional relationships, and personal well-being. She also posits five principles of thank-you note-writing: Take time to reflect; thank those who are often forgotten; be specific; make it matter; and it’s never too late.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kainexus
AUGUST 8, 2024
Operational excellence is a management philosophy that continuously improves an organization's processes, efficiency, and effectiveness. It involves optimizing workflows, reducing waste, and enhancing quality to achieve better performance and deliver more customer value. A study by the Aberdeen Group found that organizations that adopt operational excellence practices see a 5% to 10% improvement in revenue growth and a 15% to 30% reduction in operational costs.
Harvard Business Review
AUGUST 8, 2024
Blue Cross, Blue Shield of Michigan (BCBSM) has gone on a journey from being the least efficient user of technology in the Blue Cross system to the most efficient as measured on a technology cost per employee basis. Not only that but they have absorbed waves of new technology: cloud, new security protocols, extensive mobile support, more than 20 production AI applications and now generative AI (gen AI).
Speaker: Jay Allardyce
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Rmukesh Gupta
AUGUST 8, 2024
I recently watched the Tamil language movie – Raayan and really liked the movie. It is a typical commercial movie, following the life of three siblings with the eldest one trying to protect the younger one’s. Here is the plot according to Wikipedia: The film follows Kathavaraayan “Raayan”, a fast-food hotel owner in North Chennai, who begins to protect his family when they inadvertently get muddled in a war between two rival gangs.
CMOE
AUGUST 8, 2024
“Coaching is a two-way communication process between members of the organization (leaders to team members, peers to peers, team members to leaders) aimed at influencing and developing the employees’ skills, motivation, attitude, judgment or ability to perform, and the willingness to contribute to an organization’s culture and goals.” –Coaching for Results by Steven J.
Expert insights. Personalized for you.
92 
Let's personalize your content