Harvard Business Review
AUGUST 29, 2024
“Evolvable scripts” are brief instruction sets that are easy to understand and remember, and allow room for employees to adapt to specific and changing needs.
Innovation Excellence
AUGUST 29, 2024
GUEST POST from Shep Hyken There are two reasons your customer service is unforgettable: either it’s really good or it’s really bad. Welcome to modern-day customer service, where, according to our annual customer service research (sponsored by RingCentral), 43% of customers would rather clean a toilet than call customer support.
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Harvard Business Review
AUGUST 29, 2024
The number of AI tools in health care is growing. They hold the promise to help health systems address many of the causes of inequities in health care. This article reviews some of the new tools and explains how they hold great potential for tackling the seemingly insurmountable challenges in providing better care to underserved populations.
Daniel Burrus
AUGUST 29, 2024
As a sales professional or a member of a sales team, here are some questions I want you to ask yourself: What do you do when new competition shows the potential to disrupt your sales cycle? What do you do when you find that you are not innovating as fast as others and are losing momentum? What do you do when you are successful, but worried about digital disruption from new technologies like generative AI?
Speaker: Jay Allardyce
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
The Bliss Business Podcast
AUGUST 29, 2024
We’re thrilled to welcome Lisa Druxman , founder of FIT4MOM , to The Bliss Business Podcast! In this episode, we dive into the incredible journey of how Lisa built the nation’s largest fitness program for moms, transforming it into a powerful community that supports women at every stage of motherhood. Episode Highlights: + Discover how Lisa has blended her passion for fitness with her mission to empower and connect women. + Learn about the challenges and rewards of building a community-focused b
Michael Roberto
AUGUST 29, 2024
Source: [link] Ben Weidmann, Joseph Vecci, Farah Said, David Deming, and Sonia Bhalotra have published a thought-provoking new NBER working paper titled, "How Do You Find a Good Manager?" The paper ingeniously uses an experimental methodology to examine whether self-promotion is harmful or helpful in the managerial selection process. They find that people who nominate themselves for managerial roles tend to perform worse than those individuals selected randomly!
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