How to Salvage a Useful Process That Isn’t Working Anymore
Harvard Business Review
JULY 5, 2024
It is a familiar story in health care and many other settings: the performance of an innovative process deteriorates over time. Instead of automatically discarding it, organizations should understand the causes. They may then decide to redesign and reimplement the process. Using the reimplementation of a surgical checklist at Singapore General Hospital as an example, this article explains how to conduct a reimplementation.
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