Thu.Nov 09, 2023

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How AI Fits into Lean Six Sigma

Harvard Business Review

AI already is being used in some areas of process improvement, and the usage of this technology — including generative AI — promises to grow. That’s because it can perform tasks faster and much less expensively than humans alone. But it will never fully replace people — and that poses management challenges.

LEAN 142
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Playing to Win the Customer Service Game

Innovation Excellence

GUEST POST from Shep Hyken One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game.

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3 Strategies to Promote Healthy Working Relationships

Harvard Business Review

Leaders often claim to value good working relationships, but company practices may not reflect that claim. The key to solving the problem is to recognize that it demands an organizational solution — specifically, putting into place a system that builds positive relationships. Leaders can get started by 1) making time to listen and check on the quality of workplace relationships; 2) providing a structure for growing relationships; and 3) incentivizing positive relationships.

Strategy 140
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What Is Lean Portfolio Management? A Quick Guide

Kainexus

Picture this: A company overwhelmed by a sea of projects, each vying for attention, resources, and precious time. Now, imagine a systematic approach that aligns these projects with organizational goals, ensures efficient resource allocation, and maximizes return on investment. How can Lean Portfolio Management (LPM) help this company survive and thrive in a world of ever-increasing complexity and competition?

LEAN 93
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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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A Strong Purpose Can Make Your Company a Magnet for Talent

Harvard Business Review

Employees around the world choose, stay with, and give their best to organizations when they feel connected to a collective purpose. To find and make the most of this talent, companies need to be good at five disciplines: strategic hiring, zero tolerance for people who violate their ethics, a focus on potential, alignment of HR processes, and values-based succession at the top.

Company 139
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Book Giveaway – Charting Change

Innovation Excellence

November 10, 2023 from 8:30-11:30 AM in Issaquah, WA Wow! Crazy news! In honor of Veterans Day I will be giving away up to 20 copies of my bestselling book Charting Change at the East Lake Sammamish Starbucks tomorrow, November 10, 2023 from 8:30am-11:30am until the last copy in the box is gone.

Change 86

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Teacher shortages bring to mind the saying ‘necessity is the mother of invention’

Christensen Institute

“Fueled by teacher shortages,” we’re told in a recent article in The74 , “Zoom-in-a-Room” is making a comeback. If this is the case, although it’s better than the alternative—no teacher at all—it’s also a missed opportunity for deeper innovation. As reporter Linda Jacobson noted in the article, online learning has long been used in schools for subjects they couldn’t otherwise offer.

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Go Beyond the Basics to Support Nursing Parents at Work

Harvard Business Review

Meeting new legal standards for pumping workers is no longer something that garners positive feedback, it is the law in the U.S. The Pregnant Workers Fairness Act (PWFA) and the Providing Urgent Maternal Protections for Nursing Mothers (PUMP) Act have redefined workplace standards in support of pregnant and nursing employees. In this article, the author outlines how organizations can go beyond basic compliance to better support their employees.

Meeting 131
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Meet Kimberly Strong, Brunner Account Director and Recipient of 2023 ‘Top Black Marketers We Admire’ Honors

Brunner

The Black Marketers Association of America recently named Kimberly Strong , an account director at Brunner, to its list of the Top 20 Black Marketers We Admire in 2023. In its announcement, the BMAA cited Kimberly’s ability to align marketing efforts with business objectives and her “extensive experience developing integrated marketing campaigns that drive business growth.

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Are You Working on the Right Things? The Power of Collaborative Channels

Planview

One of the most important decisions people in organizations make on a daily basis at all levels is choosing how to spend resources. The principal question they must ask themselves: Are we spending time on the most beneficial improvement opportunities? Intelligent use of resources manifests in improved internal functions, delightful customer experiences, productive partnerships, winning competitive strategies, and other areas.

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Zero Trust Mandate: The Realities, Requirements and Roadmap

The DHS compliance audit clock is ticking on Zero Trust. Government agencies can no longer ignore or delay their Zero Trust initiatives. During this virtual panel discussion—featuring Kelly Fuller Gordon, Founder and CEO of RisX, Chris Wild, Zero Trust subject matter expert at Zermount, Inc., and Principal of Cybersecurity Practice at Eliassen Group, Trey Gannon—you’ll gain a detailed understanding of the Federal Zero Trust mandate, its requirements, milestones, and deadlines.