Thu.Nov 09, 2023

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How AI Fits into Lean Six Sigma

Harvard Business Review

AI already is being used in some areas of process improvement, and the usage of this technology — including generative AI — promises to grow. That’s because it can perform tasks faster and much less expensively than humans alone. But it will never fully replace people — and that poses management challenges.

LEAN 144
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Playing to Win the Customer Service Game

Innovation Excellence

GUEST POST from Shep Hyken One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game.

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3 Strategies to Promote Healthy Working Relationships

Harvard Business Review

Leaders often claim to value good working relationships, but company practices may not reflect that claim. The key to solving the problem is to recognize that it demands an organizational solution — specifically, putting into place a system that builds positive relationships. Leaders can get started by 1) making time to listen and check on the quality of workplace relationships; 2) providing a structure for growing relationships; and 3) incentivizing positive relationships.

Strategy 144
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What Is Lean Portfolio Management? A Quick Guide

Kainexus

Picture this: A company overwhelmed by a sea of projects, each vying for attention, resources, and precious time. Now, imagine a systematic approach that aligns these projects with organizational goals, ensures efficient resource allocation, and maximizes return on investment. How can Lean Portfolio Management (LPM) help this company survive and thrive in a world of ever-increasing complexity and competition?

LEAN 89
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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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A Strong Purpose Can Make Your Company a Magnet for Talent

Harvard Business Review

Employees around the world choose, stay with, and give their best to organizations when they feel connected to a collective purpose. To find and make the most of this talent, companies need to be good at five disciplines: strategic hiring, zero tolerance for people who violate their ethics, a focus on potential, alignment of HR processes, and values-based succession at the top.

Company 143
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Teacher shortages bring to mind the saying ‘necessity is the mother of invention’

Christensen Institute

“Fueled by teacher shortages,” we’re told in a recent article in The74 , “Zoom-in-a-Room” is making a comeback. If this is the case, although it’s better than the alternative—no teacher at all—it’s also a missed opportunity for deeper innovation. As reporter Linda Jacobson noted in the article, online learning has long been used in schools for subjects they couldn’t otherwise offer.

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Book Giveaway – Charting Change

Innovation Excellence

November 10, 2023 from 8:30-11:30 AM in Issaquah, WA Wow! Crazy news! In honor of Veterans Day I will be giving away up to 20 copies of my bestselling book Charting Change at the East Lake Sammamish Starbucks tomorrow, November 10, 2023 from 8:30am-11:30am until the last copy in the box is gone.

Change 70
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It’s Time for Companies to Monitor Workplace Air Quality

Harvard Business Review

Organizations that aren’t yet thinking about how to implement real-time air-quality monitoring in their buildings should do so soon. First, because any employee or customer can now collect rudimentary data in real time. Second, because corporate air sensor networks can offer timely actionable information in moments of crisis, enhance worker healthy and productivity benefits, and help them achieve climate and sustainability goals.

Company 133
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Meet Kimberly Strong, Brunner Account Director and Recipient of 2023 ‘Top Black Marketers We Admire’ Honors

Brunner

The Black Marketers Association of America recently named Kimberly Strong , an account director at Brunner, to its list of the Top 20 Black Marketers We Admire in 2023. In its announcement, the BMAA cited Kimberly’s ability to align marketing efforts with business objectives and her “extensive experience developing integrated marketing campaigns that drive business growth.

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Are You Working on the Right Things? The Power of Collaborative Channels

Planview

One of the most important decisions people in organizations make on a daily basis at all levels is choosing how to spend resources. The principal question they must ask themselves: Are we spending time on the most beneficial improvement opportunities? Intelligent use of resources manifests in improved internal functions, delightful customer experiences, productive partnerships, winning competitive strategies, and other areas.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.