Three Lessons for Creating Better Customer Experiences
Innovation Excellence
JULY 21, 2022
GUEST POST from Shep Hyken Customer behavior is changing. Expectations are higher. There’s tension between customers and the brands they do business with. The willingness to leave one brand to do business with another has never been higher. Lance Gruner, Executive Vice President of Global Customer Care at MasterCard, was one of the keynote speakers […].
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