Service Delivery: When Is the Right Time to Deploy Your AI?

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70% of business decision-makers say that employees focus on more meaningful work with AI. The big buzz is around Artificial Intelligence, and how it can help IT service delivery teams crush their goals. Decision-makers have been experimenting with Artificial Intelligence in smaller groups and have started adopting AI into mainstream environments in their organizations.

You may have this question in your mind - ‘Is this the right time for deploying AI?' Join our experts for this insightful webinar where members from our team will also be available to answer your questions so you can walk away feeling confident in how AI & automation can empower your organization’s service management.

During this webinar you will learn how:

Service management is meeting up with present requirements and helping us look into the future
Service delivery is supporting the current crisis and identifying opportunities for future improvement
Top key considerations are easing digital transformation with AI
Customers have used AI for their success

This is an exclusive session you don't want to miss!

September 16, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

Brought to you by:

Dick Stark and Casey Steenport

Dick Stark, President and founder of RightStar, Inc

Dick is President and founder of RightStar, Inc, a leading ITSM and LeanAgile/DevOps consultancy, and a BMC Software, Atlassian, and Freshworks Solution Provider. His passion is customer success—whether it’s reducing the cost-of-service management, improving overall efficiency, or increasing end-user or employee satisfaction.

Dick brings RightStar more than 25 years of experience in building, managing, and operating technology companies, and over 35 years total experience in the technology industry. During his career, he has been responsible for leading national marketing and regional sales teams, and on many occasions has led and managed technical, consulting, and finance operations.

Casey Steenport, NA Head of Commercial Solution Engineering at Freshworks

Casey leads a group of high-performing Solution Engineers at Freshworks in Denver, CO. His team strives to evangelize a refreshing user experience using the Freshworks platform and works with various customers to identify and solve their most critical business problems.

He's spent 15+ years in technology, combining his passion for tech with a desire to help businesses transform their CX strategies. He's had a multitude of roles across the SaaS CX space, including as an implementation engineer, principal solutions consultant, and now as an SE leader; at notable customer-centric businesses including Bazaarvoice, Marketo, Zendesk, and Box. Outside of work, Casey's passions lie in the mountains. As a stereotypical Coloradan, an idea of a good time includes him taking his Subaru up into the high country to backpack, hike, and trail run. A trip to a new local brewery is never out of the question as well.

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