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The purpose of an experience and the platform on which the experience takes place will vary: purchasing a plane ticket on a tablet to vacation, enjoying a musical performance in a theater, or learning to code in a classroom. Those gaps exist due to a lack of the following: Knowledge: Do learners lack the proper information to complete a task?
Meet regularly to review common customer issues and build fixes into your product roadmap. Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Start a knowledgebase.
In this article, we will explore how CBTW leveraged Qmarkets’ Q-ideate software to support their innovation efforts in new solution development. We’ll look into why CBTW selected Q-ideate and how the platform has become an essential part of their toolkit, serving a dual purpose for knowledge management and idea management.
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