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Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?
Meet regularly to review common customer issues and build fixes into your product roadmap. Start a knowledgebase. It’s time to dedicate a full-time person to building your knowledgebase and providing customer education support. Set up a simple workflow to manage customer requests.
This is the rallying cry of CBTW , a consultancy that delivers innovation technology solutions to companies around the world. While new product development is a common use case for many innovation programs, CBTW applied similar methodologies to create and manage a growing knowledge-base of innovative solutions using the Qmarkets platform.
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