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Breaking the Death Grip of Legacy Technologies

Harvard Business Review

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Meet regularly to review common customer issues and build fixes into your product roadmap. Start a knowledge base. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. Set up a simple workflow to manage customer requests.

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Fueling New Solution Development with an Innovation Platform – CBTW & Qmarkets

Qmarkets

This is the rallying cry of CBTW , a consultancy that delivers innovation technology solutions to companies around the world. While new product development is a common use case for many innovation programs, CBTW applied similar methodologies to create and manage a growing knowledge-base of innovative solutions using the Qmarkets platform.