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Sarah shared how immersing oneself in volunteer activities helps build cognitive diversity and social awareness. When you volunteer, you step into new environments, meet different people, and learn new skills, she said. She encouraged companies to embrace transparency in their storytelling, sharing both successes and lessons learned.
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Result: This inclusive approach has helped IBM in developing innovative solutions and has fostered a culture of collaboration, making it a more agile and responsive organization. Promoting Iterative Learning and Growth Design Thinking encourages an iterative approach, where failure is seen as an opportunity to learn and improve.
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As you learn that the emotional impact is, you can begin to seek to create the solution. It is better to adopt a flexible and ever-changing mindset since, with Design Thinking, constantly questioning and learning about customers is a lifelong process. Mistakes in socializing, onboarding, and implementing can cause issues.
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Leaders need to engage in a constructive dialogue, asking explorative questions that encourage introspection and learning. Instead, opt for growth-oriented ones such as “What can we learn from this experience?” This reframing stimulates problem-solving and innovation, rather than perpetuating a blame culture.
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