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Goodhart’s Law: When a target becomes its own enemy

Idea to Value

This refers to the process whereby it is clear what the targets for success are, and an individual, group or company does just enough to qualify for meeting those specific criteria. One area where Goodhart’s Law gets even more dangerous is in target-based software development, especially Artificial Intelligence and Machine Learning.

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Calculating the Six Hidden Costs of Waste in Software Development 

Planview

Nothing frustrates software developers more than working hard on something that never ends up providing value. Whether because of changing priorities, miscommunication among teams, or other blockers, the hidden cost of waste can significantly impact productivity and bottom lines.

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Do You Know Your Users?

Boxes and Arrows

False consensus bias contributes to making bad decisions when we design software. Alan Cooper noted this type of bias while wondering why otherwise smart, talented people often created such crappy software. Have you ever heard anyone on your team say, “what if the customer wanted [some feature]?” What are personas?

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Business Model Scalability: Internal vs External

The BMI Lab Blog

4 Strategies to Improve Your Internal Scalability Leverage External Resources The most scalable models to date are digital platforms that leverage external resources e.g. cars and drivers (Uber), engineers and product designers (Local Motors), or software developers and phone manufacturers (Android).

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Photos for interaction

Boxes and Arrows

When developing user interfaces, designers increasingly use custom graphical elements. As the web browser becomes basic technology for software interfaces, more and more elements derived from graphic and web design replace the traditional desktop approaches to the concrete design of human-computer interfaces.

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User Experience Research at Scale

Boxes and Arrows

By establishing a constant stream of non-biased opinions and open lines of communication which are immune to politics and ever-shifting strategies, research keeps design and development efforts grounded in what should already be the application’s first priority–the user. Different from analytics. Setting boundaries.

Survey 80
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The Innovation Stack

The Inovo Group

The innovation stack is analogous to a ‘full-stack’ in software. Software stacks are used to develop complex software applications. The term ‘knowledge’, as used here, refers to a hierarchy of data-information-knowledge-understanding-insight [1] (we’ll leave out wisdom for now).