Harvard Business Review

JUNE 10, 2016

It’s estimated that 100,000 technology startups reach the basic funding stage every year. If you are an entrepreneurial manager who has reached this milestone, it’s a major achievement — your technology has progressed from an interesting concept to a promising commercial opportunity. What about pricing?

Marketing 14

Marketing Software Technical Support Exercises 14

Harvard Business Review

JUNE 16, 2015

Sales optimization (SO) decisions — like aligning sales tasks with business strategy, customer selection, and sales force deployment across opportunities — set the direction in which the car will travel. Strategy and planning process. Performance reviews. Cost-to-serve and customer selection.

Culture 14

Culture Technical Review Resources Technical Support 14

Harvard Business Review

JANUARY 15, 2013

Open source technology is everywhere. Red Hat is the global leader in open source software solutions — and has a clear strategy in how to generate revenue. Red Hat is the global leader in open source software solutions — and has a clear strategy in how to generate revenue. But there are other successful strategies.

Software 11

Software Technical Support Strategy Strategy 11

Harvard Business Review

AUGUST 7, 2018

Why is it that when a group of managers gets together for a strategic planning session they often emerge with a document that’s devoid of “strategy”, and often not even a plan ? ” The latter is a list of actions interspersed with a sprinkling of desired results, all utterly useless in terms of strategy.

Technical Support 15

Technical Support Groups Strategy Strategy 15

Harvard Business Review

JUNE 29, 2015

Given India’s pool of technical talent, Xiaomi will get an opportunity to create a second R&D hub as well as an English-speaking technical support center there. However, staying ahead in both China and India will provide Xiaomi a prestigious global edge.

Technical Support 15

Technical Support Marketing Software Leadership 15

Harvard Business Review

MAY 21, 2012

Chan Kim and Renée Mauborgne of INSEAD have written a whole book about Blue Ocean Strategy as they call it, in which successful companies innovate their value propositions to attract customers who have never engaged with their type of product or service before. Many successful innovations work because they create a new market.

Marketing 11

Marketing Technical Review Technical Support Industry 11

Harvard Business Review

JUNE 2, 2015

The technologies and trends shaping tomorrow’s businesses. They might support an insurance provider by providing technical support for the mainframe that ran its claims process and then, over time, look to add enhancements to the system or consult on the process. Insight Center. The Future of Operations.

Technical Support 14

Technical Support Roadmap Guidelines Trends 14

Harvard Business Review

FEBRUARY 22, 2012

McAfee formed a strong bond of commitment with the hundreds of unpaid technical experts in the larger marketplace who know (and like) McAfee's platform of solutions. They invited these "McAfee Maniacs" to participate in much of McAfee's web-based technical support.

Artificial Inteligence 16

Artificial Inteligence Technical Support Design Course 16

Harvard Business Review

NOVEMBER 17, 2017

Loss of salespeople to competitors occurs frequently in high-growth industries in which the demand for experienced salespeople exceeds the supply, such as in fast-evolving technology markets. From the time the salesperson departs until a replacement is found, two strategies help minimize sales loss. Managing the Vacancy Period.

Technical Review 8

Technical Review How To Technical Support Training 8

Harvard Business Review

JUNE 7, 2012

Take technology providers' technical support, with its long hold times "hopelessly complex interactions." The authors offer up five additional strategies in the full article. To start, try eliminating customer pain points. Is there something companies in your industry do that's just as stupid? Looking for more?

Disruption 22

Disruption Technical Support Industry Competition 22

Harvard Business Review

JUNE 7, 2012

Take technology providers' technical support, with its long hold times "hopelessly complex interactions." The authors offer up five additional strategies in the full article. To start, try eliminating customer pain points. Is there something companies in your industry do that's just as stupid? Looking for more?

Disruption 14

Disruption Technical Support Industry Competition 14

Harvard Business Review

MAY 15, 2018

Only a minority of firms is well ahead in planning and preparing a UK market strategy. The group should be responsible for aligning the company strategy in terms of priority areas and decisions, as certain parts of the business will be impacted sooner than others.

Analysis 8

Analysis Technical Support Change Marketing 8

Harvard Business Review

JUNE 21, 2013

The IoT will demand another round of risk management strategy review, new network security evaluation tools, and business model revisions. Soon, however, it became clear how valuable such data would be to their colleagues in product marketing, and in turn to customer service and technical support.

Internet of things 9

Internet of things Technical Review Policies Data 9