Thu.Jan 18, 2024

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4 Questions to Assess the Trustworthiness of Your Company’s GenAI

Harvard Business Review

Generative AI has the potential to reinvent work, freeing us to unleash our creativity on the problems that really matter. But in order for this to happen, companies need to build people’s trust in the technology. The author, who has spent years researching trust, recommends asking four questions to assess the trustworthiness of your company’s generative AI efforts.

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How Sales and Customer Experience Connect

Innovation Excellence

GUEST POST from Shep Hyken Customer service and customer experience (CX) are more than what happens after the sale. It’s not just a department to call when there is a problem. It actually begins long before a customer ever makes a purchase.

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When You Want to Be Hybrid, But Your Boss Wants You in the Office

Harvard Business Review

While recent years have seen back-to-work mandates following the height of the Covid-19 pandemic, they’ve also seen a growing number of workers shift to fully or partially remote. Perhaps you’re considering making this shift, too. Many factors make hybrid work schedules appealing — including caring for young children or aging parents, or the stress of long commutes — but flexible work is new and unfamiliar territory for most employers.

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DMAIC: Framework and Approach to Continuous Improvement | KaiNexus

Kainexus

Continuous improvement is a systematic and ongoing process to enhance the efficiency, effectiveness, and overall performance of an organization, product, or process. Rooted in the philosophy of incremental progress, continuous improvement involves identifying and implementing small, ongoing changes to achieve greater productivity, quality, and customer satisfaction over time.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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The Four-item Gameplan for Executives to Ignite Innovation

BrainZooming

Innovation isn’t exclusively the executive team’s responsibility. Still, it’s vital that senior leaders actively encourage generating, testing, and adopting innovative ideas.

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The Art of Possibility Thinking

Rmukesh Gupta

Average leaders react to their situations; Good leaders respond to them BUT Great leaders find the opportunity within them! This doesn’t happen by itself but needs intentional thinking and a specific mindset and go looking for these possibilities. I talk about how to go about doing that here and here.

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Ecosystem Innovation: The Scouting & Ideation Growth Lab of Magna Powertrain

Qmarkets

How do successful companies address challenges and capture new opportunities with innovation management? We’ll be joined by Ariana Smetana, founder and CEO of Accel IQ Digital, and her team, to discuss the practicalities and best practices of each stage of the innovation management process. Taking a trend that’s impacting every sector on the planet right now, we’ll approach the process of idea management through the prism of Artificial Intelligence, to explore how enterprise companies can drive

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Video: Why Business Model Innovation & Disruption in Health Care Matter

Christensen Institute

Last month I joined Marion Spears Karr on the Healthcare Thought Leadership LinkedIn Live show, where we discussed the role business models play in an organization’s ability to address drivers of health. Check out this video link to learn more about the following… How we define business models and how to they work in health care What business model components help organizations effectively address drivers of health, improving health outcomes, health-related quality of life, and reduc

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