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Redefining the Patient Experience with Collaborative Care

Harvard Business Review

ThedaCare opened its first “collaborative care” hospital unit in a medical-surgical unit at Appleton Medical Center in 2007 after 18 months of interdisciplinary planning led by nurses. The physician leads the clinical assessment and planning process but as a team member/partner. Follow a methodology.

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How I Got My Team To Fail More

Harvard Business Review

By 2007, PBS.org audience growth had stalled and the product pipeline was dry. Worse, the digital team was paralyzed by a deeply engrained culture of caution. We originally envisioned the metric as a formal KPI in each staffer’s annual performance review. Our development team went Agile. The site failed.

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Insourcing at GE: The Real Story

Harvard Business Review

Then at the end of 2007 the housing market crashed. everyone met to review the prior day, and what they would do that day. everyone met again to review what they''d done. The water heater that resulted was a new design, with better performance: 20% fewer parts and 50% less labor. At 7:45 a.m. Then at 4:15 p.m.

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How Sephora Reorganized to Become a More Digital Brand

Harvard Business Review

When I joined in 2007, it was obvious Sephora had the right ingredients to become a world-class digital brand — willingness to take risks, commitment to customers, and passion for educating clients. The original creation of Sephora.com was largely outsourced, and we didn’t have an internal digital development team when I joined.

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Designing for Harmony

Boxes and Arrows

By using these nascent user-centered design methods, they were able to meet the expanding needs of their user base and claim over 90% of the small business accounting software market. A noticeable lack of focus prevented them from innovating as a company; their user-centered design DNA was disappearing.

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