2009 Technical Support Technology 
Harvard Business Review
JUNE 7, 2012
Take technology providers' technical support, with its long hold times "hopelessly complex interactions." Growth in health care spending in the United States has slowed considerably since 2009. To start, try eliminating customer pain points. Is there something companies in your industry do that's just as stupid?
Harvard Business Review
JUNE 7, 2012
Take technology providers' technical support, with its long hold times "hopelessly complex interactions." Growth in health care spending in the United States has slowed considerably since 2009. To start, try eliminating customer pain points. Is there something companies in your industry do that's just as stupid?
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Harvard Business Review
OCTOBER 13, 2015
When his son, Hayden, was diagnosed with the disease, in 2009, Lane was a product manager at GE Energy. In late 2014, he joined forces with two other leaders in the space, Bryan Mazlish and Jeffrey Brewer, to form a technology startup called Bigfoot Biomedical. That was enough for Lane. He left to pursue the ideas on his own.
Harvard Business Review
MAY 13, 2014
In 2009, GE’s transportation unit developed a new sodium battery for a hybrid engine for locomotives. Chief Marketing Officer Beth Comstock told me they looked to see how they could take this battery technology to new markets. Says Comstock, “You have to believe that energy storage has a big future.”
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