article thumbnail

Creating A Connected Human Experience

Innovation Excellence

Empathy Meets Technology GUEST POST from Shep Hyken Because of AI, so much has changed in the way companies do business. The technology hit a tipping point when ChatGPT and other generative AI solutions moved from behind the scenes to public awareness in November 2022.

ChatGPT 125
article thumbnail

10 CX and Customer Service Predictions for 2024 (Part 1)

Innovation Excellence

Generative AI has been around for a while. Then along came technologies like ChatGPT, which was introduced at the end of 2022. GUEST POST from Shep Hyken Here we are at the beginning of 2024. The big trends in customer service and customer experience (CX) revolve around technology.

ChatGPT 122
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Generative AI Use Cases and Benefits for Enterprises

Acuvate

Among the numerous technological advancements of our era, Generative AI stands a world ahead, like the true trailblazer that it is. Generative AI has the potential to reshape the workplace and the way businesses engage with customers. What is Generative AI and Why Enterprises Need to Care?

article thumbnail

Conquer the Top 3 Innovation Challenges with ChatGPT

PlanBox Innovation

It almost sounds like an oxymoron, but with the help of generative AI systems like ChatGPT—OpenAI’s advanced AI language model that’s all the rage these days—you can take a lot of weight off your shoulders by streamlining your innovation processes, so you can have a bit more structure and creativity without the headaches.

ChatGPT 90
article thumbnail

Unleashing the Power of AI in Innovation Management

Leapfrogging

AI is capable of streamlining workflows, predicting trends, personalizing customer experiences, and driving innovation forward. The integration of AI in innovation management is not just a trend but a pivotal shift, marking the emergence of next generation ai-powered innovation phases and gates processes.

article thumbnail

Want to Put AI to Work? Prime Your Organization With These 5 Shifts

Planview

How do you select the right path for your organization out of all the available paths while keeping AI use responsible and ethical? Pair these considerations with internal and external pressures to rapidly adopt generative AI and scale it, and leveraging AI is easier said than done.

article thumbnail

What the latest BCG report tells us about what leaders need to do to build innovation capability

Cris Beswick

However, innovation readiness has plummeted, with just 3% of companies scoring in the “ready zone” on BCG’s innovation maturity benchmark, down from 20% in 2022. Nvidia – Stayed true to a passion for accelerated computing while remaining flexible on the best path, leading to AI chip leadership.

Report 59