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How Agentic AI is Revolutionizing Customer Service in 2025

Acuvate

By 2025, these intelligent agents are set to revolutionize customer service by making real-time decisions, continuously learning from every interaction, and adapting to customer needsushering in a new era of personalized customer experiences. Using machine learning to improve and adapt over time.

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2025 Predictions for the Automotive Industry: A Software-Driven Future

Planview

As we enter 2025, automakers are navigating a rapidly shifting landscape shaped by technological innovation, electrification, and evolving consumer expectations. What will define success for automakers in 2025? Below, I explore my three 2025 predictions for the automotive industry. The automotive industry is at a pivotal moment.

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Charting Bold Paths: Intentions for an Innovative 2025

Innovators Alliance

For entrepreneurs, especially those leading small and medium-sized businesses, this season presents a powerful opportunity to set intentions that will guide your decisions and actions throughout 2025. What lessons did you learn? Align Intentions with Vision and Values Ask yourself: What do I want my business to stand for in 2025?

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Embracing Smart Manufacturing: How AI and Automation Will Redefine 2025 and Beyond

Acuvate

As we look toward 2025 and beyond, adopting smart manufacturing is no longer optional; it is essential for maintaining competitiveness in a rapidly evolving market. According to Gartner , by 2025, 50% of manufacturers will use AI, IoT, and analytics to achieve operational resilience and business continuity.

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Relevance, Reach, Revenue: How to Turn Marketing Trends From Hype to High-Impact

Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader

Learn how to refine targeting, personalize outreach at scale, and use automation the right way—without losing authenticity. 📆 April 17th, 2025 at 9:30 AM PDT, 12:30 PM EDT, 5:30 PM BST Save your seat today!

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The Future of Student Transportation is Green

Business and Tech

Through this initiative, Zum is 100 percent carbon neutral on all its rides in 2021 even as it works towards its commitment to 100 percent electric vehicles by 2025. We look forward to continuing to work toward this goal as we transition to an all-electric fleet by 2025 and move forward with our sustainability partnerships.

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Building Communication and Influence Skills Using AI Tools

Leapfrogging

Efficiency and Speed: AI-driven coaching tools can analyze vast amounts of data quickly, providing instant feedback and actionable insights, thus speeding up the learning process. Efficiency and Speed Quick analysis and instant feedback for rapid learning. To learn more about this, explore our article on ai for leadership assessments.

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

You'll learn how to create more efficient marketing plans, tailor experiences to specific customer needs, and align your marketing efforts to improve both engagement and ROI! 📆 February 27th, 2025 at 9:30 AM PST, 12:30 PM EST, 5:30 PM GMT Save your seat today!

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

📆 April 9th, 2025 at 11:00 AM PST, 2:00 PM EST, 7:00 PM BST He will also share how they treated prompts as version-controlled code, built robust tests for every component using those prompts, and created a CI/CD pipeline that ensured a high-confidence one-click production deployment.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Don’t miss this chance to refine your fulfillment strategy and lead your team confidently into 2025. 📆 February 13, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems. 📆 April 9, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Reserve your spot now!

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

You'll learn to: Utilize tech enhancements for a flexible digital approach. Explore a customer-centric approach to navigating digital transformation in retail. This session is your guide to boosting efficiency, enhancing customer experience, and driving profitability through strategic planning.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Gain insights into the following: 🎯 Understand the essential role of customer data in creating personalized retail experiences 🔍 Master the step-by-step process for collecting and analyzing data for personalization success 🚀 How to apply new found insights to enhance both online and offline shopping experiences 🛒 Learn (..)

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. 🛒 Integrated Marketing and Engagement: Learn how marketing and engagement strategies work together to build stronger customer relationships.

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. 💻 Digital Employee Experience (DEX): Learn how to integrate technology while preserving meaningful human connections. Save your spot today!