Destination Innovation

MARCH 22, 2022

Bellingcat’s first major success was its investigation into the downing of Malaysia Airlines Flight 17 (MH17) which was shot down on 17 July 2014 while flying over Ukraine. The mice agree that it would be great if they could hang a bell round the neck of the cat – but no mouse dares to try to do it.

Video 66

Video Crowdsourcing Comparison Training 66

Idea to Value

APRIL 1, 2022

This is similar to how many airlines will have a regional hub that shorter flights connect to, and then switching planes at those hubs for connections to other international hubs.

Creativity 282

Creativity Exercises Study Resources 282

Michael Roberto

JUNE 20, 2024

Source: TripAdvisor The Wall Street Journal published an interesting article this week titled "Meet the Southwest Superfans Who Don’t Want the Airline to Change." The hedge fund and some other investors would like to see Southwest offer a series of additional benefits and collect fees for those amenities as other airlines do.

Change 52

Change Strategy Strategy Trends 52

Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. United Airlines can’t afford Not to do an innovation project.

Training 66

Training Creativity Brainstorming Culture 66

Business and Tech

MARCH 22, 2022

Look at the airline, hotel, rental car, and specialty retail industries. If your product or service is at high risk of being perceived as very similar to competitors, in addition to adding features or benefits that differentiate you, adding a loyalty program can give you an edge. Don’t buy it?

Engagement 246

Engagement Industry Marketing Company 246

Innovation Excellence

APRIL 18, 2024

This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups […] Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better.

Groups 116

Groups Change 116

BrainZooming

APRIL 21, 2017

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines.

Strategy 72

Strategy Strategy Underperforming Technical Team Technical Review 72

Rebel & Reason

JANUARY 13, 2020

However, KLM Royal Dutch Airlines is proving that it is possible to slay larger, globally recognized monsters – even if the organization itself is an inherent part of the problem. Of course, KLM Royal Dutch Airlines recognizes that, sometimes, flights are necessary.

Industry 59

Industry Trends Course Meeting 59

Rmukesh Gupta

JANUARY 22, 2023

One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costing them an estimated $725million-$825 million.

Technology 59

Technology Artificial Inteligence How To Project 59

Leapfrogging

FEBRUARY 27, 2025

For instance, a global airline might prepare contingency plans for fuel price spikes, travel bans, or labor strikes. Consider: What actions should we take if this risk materializes? How can we minimize potential negative effects? Are there alternative business models or revenue streams we can explore? Lead Successful Strategy Projects!

Strategy 130

Strategy Strategy Technical Review Agile 130

HYPE Innovation

SEPTEMBER 13, 2024

Unser Beitrag zeigt, wie Unternehmen bereits heute von KI profitieren – vom kleinen Handwerksbetrieb bis zur großen Airline. Ob Einzelhandel oder Gastronomie: In nahezu allen Branchen haben Betriebe begonnen, das Potenzial der Technologie auszuschöpfen und damit ihre Prozesse zu optimieren.

26

26

Michael Roberto

MARCH 13, 2025

Source: Wikipedia This week, Southwest Airlines announced a major strategy shift. Alison Sider of t he Wall Street Journal reported that, "Southwest Airlines plans to start charging for checked bags, a seismic shift that will boost revenue but potentially give its fiercely loyal passengers a reason to shop around. Controversial?

Strategy 27

Strategy Strategy Comparison Industry 27

Innovation Excellence

APRIL 17, 2017

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

Tips 51

Tips Innovation Industry Examples 51

Paul Hobcraft

APRIL 19, 2021

Airlines are looking to encourage us back onto their planes. This allows infinite opportunities from industrial data to extend and build out the digital twin capabilities faster, more expanding ways with a greater push towards a complete embrace of digital transformation. Keeping Us Safe for Resuming Travel.

Innovation 278

Innovation Software Design Technology 278

Innovation Excellence

NOVEMBER 15, 2016

So, how did one airline company disrupt the airline industry through a low-budget carrier? A remote, often misunderstood country, Iceland has become one of the hottest tourist destinations. This is quite alarming.

Disruption 40

Disruption Industry Company Innovation 40

BrainZooming

OCTOBER 28, 2015

I’m not sure where to start with the brand experience problems for Southwest Airlines in this picture. The entire Southwest Airlines ticketing area was decorated for Halloween. We talk about Southwest Airlines frequently example in Brainzooming branding and content marketing workshops. Extending Branding Strategies Too Far.

Strategy 40

Strategy Strategy eBook Strategic Thinking 40

Rmukesh Gupta

AUGUST 8, 2018

Here is another interesting in-flight safety announcement by Turkish Airline. It is always great to see brands and businesses having fun and collaborate with each other, just like the Lego team and the Turkish Airlines have done so for this campaign. . Enjoy the announcement here. .

Collaboration 40

Collaboration Culture Marketing 40

Michael Roberto

JULY 28, 2022

Source: Getty Images The bidding war for Spirit Airlines has ended. The combined airline will have 458 planes—up from JetBlue’s fleet of just over 280 jets now—and will have over 300 more on order. Historically, firms in the airline industry has struggled to be consistently profitable. It's a fascinating question.

Competition 37

Competition Report Strategy Strategy 37

Daniel Burrus

MARCH 1, 2023

Southwest Airlines has a notable history with both intrapreneurship and solving both internal and external company pain points creatively. But at Southwest Airlines, an internal employee named Marty Cobbs decided to take passengers by surprise by livening up the safety instructions with humor.

Design 92

Design How To Creativity Trends 92

Idea to Value

MARCH 31, 2016

hours, yet would be cheap enough to run that they would be economically competitive with normal airlines taking more than twice as long. Boom has also reportedly signed a $2 billion (£1.4bn) deal with an unnamed London airline to help it develop its own planes. times faster than any other airliners, up to speeds of 1,451mph (Mach 2.2).

Comparison 100

Comparison Report Industry Training 100

Innovation in Practice

AUGUST 17, 2015

From Fox News : The airline legroom wars may finally be coming to an end. Attribute Dependency accounts for the majority of innovative products and services, according to research conducted by my co-author, Dr. Jacob Goldenberg.

Innovation 40

Innovation Design Report Tools 40

Leapfrogging

JANUARY 25, 2016

In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store. The airline created branded packets of chips, candy and cereal bars that doubled as tickets for a Transavia flight.

Artificial Inteligence 100

Artificial Inteligence Competition Culture Trends 100

Leapfrogging

JANUARY 25, 2016

In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store. The airline created branded packets of chips, candy and cereal bars that doubled as tickets for a Transavia flight.

Artificial Inteligence 100

Artificial Inteligence Competition Culture Trends 100

Mills-Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? In the case of Boeing, software was going to solve known basic aerodynamic design problems.

Software 99

Software Leadership Change System 99

Stephen Shapiro

JANUARY 5, 2023

Work with airlines and other partners: Collaborate with airlines and other partners to find ways to improve the baggage handling process. Work with airlines and other partners: Collaborating with airlines and other partners to coordinate baggage handling procedures can also help to reduce wait times.

ChatGPT 98

ChatGPT Learning Technology System 98

Linda Bernardi

OCTOBER 13, 2020

2020 has been a horrific year for the airline and hospitality industry and one which will go on for potentially another year, with so many mass events going virtual. The post Can Airlines Survive the Worst Year in Airline History? I have taken five trips in the last month and flown mostly empty planes.

Culture 26

Culture Meeting Industry Change 26

Business and Tech

AUGUST 26, 2021

Jan Carlzon, ex-CEO of SAS Airlines, described each occasion when a guest interacts with the hotel or restaurant as “moments of truth.” There are multiple different activities that must be seamlessly and flawlessly coordinated to ensure your hotel check-in or your menu offerings are of the quality you desire.

Industry 130

Industry Agile Technology Collaboration 130

IdeaConnection

FEBRUARY 16, 2018

As part of its efforts to innovate and maintain a leading position in its market Singapore Airlines (SIA) is ramping up its open innovation endeavors. Settings its Sights on Being the World’s Leading Digital Airline. With the launch of our Digital Innovation Blueprint, we aim to be the leading digital airline in the world.”.

Open Innovation 63

Open Innovation Internet of things Innovation Training 63

Rmukesh Gupta

OCTOBER 3, 2016

The Situation : My job entails a lot of travel and that has resulted in me amassing a decent number of miles on an airlines frequent flier program. So, excitedly, I downloaded the app and was eagerly looking forward to my next trip on the airlines, which was coming up in the next couple of days. How can we help them with this?

System 58

System Examples Engagement Marketing 58

Innovation Excellence

SEPTEMBER 4, 2015

Here's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). It's a great tool to make products and services that are "smart." They adjust and learn, then adapt their performance to suit the needs of the user. Continue reading →

Innovation 40

Innovation Tools Examples Learning 40

Innovation Excellence

JULY 22, 2018

In a variety of industries today, ranging from airlines to healthcare to even buying a coffin for a funeral, a handful of major players dominate, which allows them to raise prices and restrict consumer choice. On his hit HBO show Last Week Tonight, John Oliver pointed to the dangers of corporate consolidation. Anybody who has flown.

Industry 76

Industry Disruption Innovation 76

Destination Innovation

FEBRUARY 9, 2017

It contains many unexpected and incongruous items covered with flowers e.g. an Emirates Airlines plane, two cars stacked one on the other or two houses leaning together. The Miracle Garden is a complete contrast – a quiet, salubrious place packed wall to wall with flowers. It is a riot of coloured blooms and glorious scents.

Brainstorming 70

Brainstorming LEAN Conference Creativity 70

IdeaScale

JANUARY 24, 2019

Whitehurst left his comfortable role as COO of Delta Airlines for a substantially different job, CEO of the open source software company Red Hat. Cleaning up a mess, it turns out, can often be more creative than the process of making that mess. Jim Whitehurst: What I Learned From Giving Up Everything I Knew As A Leader.

Innovation 124

Innovation Creativity Collaboration Software 124

whataventure

FEBRUARY 16, 2018

Get inspired by Jumeirah’s or Singapore Airlines’ luxurious solutions, and decide for yourself. Singapore Airlines. Let’s have a look at how McFit and REWE reduce their services/products to their essential features. But maybe an exclusive approach works better for you? Innovate like a serial-entrepreneur!

Groups 71

Groups Strategy Strategy Creativity 71

Leapfrogging

MARCH 20, 2019

In the case of the travel industry, hotels, airlines, and tour operators decided to bypass the travel agencies and offer their services directly to consumers over the internet. This time, it was the intermediaries– travel agents, industrial equipment distributors, and full-service stock brokers–that got disrupted.

Disruption 138

Disruption Technical Review Industry Policies 138

Innovation Excellence

NOVEMBER 10, 2017

Lufthansa Systems, IT services provider in the airline industry with over 300 airline customers, initiated an Intrapreneurs program named Invent IT in 2007-2008.

Innovation Management 60

Innovation Management System Industry Learning 60

Boxes and Arrows

MARCH 11, 2014

They allow people to save address and payment information on ecommerce sites, airport and airline preferences on travel sites, and topical preferences on news sites. American Airlines provides a lot of functionality in its iPhone app for people who are not signed in. Accounts provide a lot of value for website visitors.

Management 88

Management Design Examples Course 88